Dental Front Desk & Care Coordination - Patient Concierge

Benevis; Dundalk (MD); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Quarterly bonuses based on Office/perf

Comprehensive Benefits Package:Medical

Job summary

Benevis is seeking a Patient Coordinator to support our dental practice operations in Dundalk, MD. You will manage front desk check-ins/check-outs, verify insurance eligibility, and ensure patients receive timely, compassionate care in a busy, community-focused setting.

You will greet families, communicate appointment progress, maintain a clean reception area, and coordinate with clinicians to enable same-day care while helping meet office targets through scheduling and outreach efforts.

Qualifications

• Graduation from a senior high school or GED equivalent.
• Office experience in a dentist's or physician's office, preferred.
• Experience with children's dentistry, preferred.

Responsibilities

• The Patient Coordinator is responsible for providing quality customer service to patients and parents at check-in and check-out as well as responsible for verifying patient insurance eligibility and service limits
• Deliver quality and compassionate care to every patient
• Greet parents and patients when they enter or leave the office
• Ensure parents who are waiting are kept informed of the progress of their appointment or child
• Maintain a clean and tidy waiting area and front desk area
• Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient's Boomerang file
• Ensure service limits are recorded and communicated with the clinical team prior to treating the patient
• Ensure all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient's appointment
• Coordinate with Clinical Team Leader and Doctors to provide the opportunity for same day care to patients
• Assist with meeting office financial targets by ensuring the hygiene and operative schedules are full
• Schedule follow-up operatory and six month recall appointments for patients
• Answer incoming calls and direct the caller to the proper person, taking messages when necessary
• Ensure our patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed
• Ensure all patient records are re-filed at the end of the day
• Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
• Verify, inform, and collect any out of pocket balances from patients, prior to patients being treated by the clinical team
• Other duties as assigned

Education

High school diploma or GED

Job description

Benevis is seeking a Patient Coordinator to support our dental practice operations in Dundalk, MD. You will manage front desk check-ins/check-outs, verify insurance eligibility, and ensure patients receive timely, compassionate care in a busy, community-focused setting.

You will greet families, communicate appointment progress, maintain a clean reception area, and coordinate with clinicians to enable same-day care while helping meet office targets through scheduling and outreach efforts.