Dental Front Desk Associate - Patient Concierge

Independence Dental Services; West Jordan (UT); On-site; USD 21,000 - 30,000; Part time

Job summary

Independence Dental Services in West Jordan, UT seeks a part-time Front Desk non-clinical team member. You will greet patients, verify information, schedule appointments, and coordinate with providers to ensure smooth check-in/check-out and billing inquiries.

The role emphasizes confidentiality, HIPAA compliance, and excellent patient service in a fast-paced dental office. Prior dental experience and Dentrix knowledge are preferred, and bilingual abilities are a plus.

Qualifications

• High school diploma or equivalent.
• Basic computer proficiency, including experience with scheduling software and electronic health records.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.

Responsibilities

• Greet and welcome patients and visitors promptly and courteously upon arrival.
• Manage patient check-in and check-out processes, including verifying personal and insurance information, treatment plans, knowledge of dental insurance.
• Schedule, reschedule, confirm patients and communicating with patients via PMS
• Answer incoming phone calls, respond to inquiries, and direct calls to appropriate staff members.
• Maintain accurate and confidential patient records in compliance with HIPAA and organizational standards.
• Coordinate communication between patients, healthcare providers, and administrative staff to ensure seamless service delivery.
• Handle billing inquiries and assist with processing payments as needed.
• Maintain a clean, organized, and professional front desk area.

Skills

Communication

Interpersonal skills

Discretion and confidentiality

Multitasking

Tools

Dentrix software

Scheduling software

Electronic health records

Job description

Independence Dental Services in West Jordan, UT seeks a part-time Front Desk non-clinical team member. You will greet patients, verify information, schedule appointments, and coordinate with providers to ensure smooth check-in/check-out and billing inquiries.

The role emphasizes confidentiality, HIPAA compliance, and excellent patient service in a fast-paced dental office. Prior dental experience and Dentrix knowledge are preferred, and bilingual abilities are a plus.