Dental Front Desk Administrator

Mitchell Family Dentistry; California; On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

401(k)

Health insurance

Paid sick time

Paid time off

Paid training

Job summary

Mitchell Family Dentistry in Alameda is seeking a full-time Dental Patient Care Coordinator to be the first point of contact for patients. You will manage appointments, assist with billing, and ensure a welcoming environment. The ideal candidate will have prior dental front office experience, strong communication skills, and a patient-centered approach. Benefits include $25–$28/hr compensation, 401(k), health insurance, paid time off, and training in a supportive environment.

Qualifications

• Prior dental front office experience is required.
• Patient-centered approach with the ability to build relationships.
• Values consistent systems and teamwork.

Responsibilities

• Greet and welcome patients warmly.
• Manage patient appointments efficiently.
• Handle patient inquiries with clarity and empathy.
• Maintain accurate patient records.
• Coordinate with dental staff for patient care.
• Process billing and insurance claims.

Skills

Strong written, verbal, and telephone communication skills.

Organized, detail-oriented and dependable in a busy environment.

Effective at multitasking while maintaining accuracy.

Strong time management skills.

Familiarity with dental terminology.

Experience using dental EHR/Practice Management software.

Tools

MS Office (Word, Excel)

Google Workspace

EagleSoft

Job description

Do you take pride in helping patients feel cared for and welcome? As the first point of contact, this position is a valued part of our team. It sets the tone not just for our patients’ experience, but for our day as well. Your presence at the front desk helps create the calm, supportive environment our patients count on when they walk through our doors. This role requires both compassionate communication and the administrative skills needed to guide patients smoothly through their visit. Mitchell Family Dentistry is a well‑respected practice in Alameda, and our front office team plays an essential role in keeping our days organized, positive, and professional. We’re looking for a motivated Dental Patient Care Coordinator who values clear systems, consistency, and a collaborative approach to supporting both patients and our clinical team. If you enjoy creating meaningful interactions, staying organized, and contributing to a supportive, team‑oriented environment, you’ll feel right at home here.

Work Schedule – This is a full‑time position: Monday–Thursday + Every Other Friday. Hours: 8:00 am – 5:00 pm, includes a 1‑hour lunch break. Compensation & Benefits Offered: $25–$28/hr (based on experience, skills, and overall fit). 401(k). Health insurance. Paid sick time. Paid time off. Paid training. A supportive, stable, and professional work environment.

Responsibilities

• Greet and welcome patients with a warm, friendly demeanor, ensuring they feel valued and at ease from the moment they enter.
• Manage patient appointments efficiently, coordinating schedules to optimize clinic flow and minimize wait times.
• Handle patient inquiries with clarity and empathy, providing accurate information and addressing concerns promptly.
• Maintain accurate patient records, ensuring all data is up‑to‑date and confidentially managed in compliance with healthcare regulations.
• Coordinate with dental staff to ensure seamless communication and support for patient care and treatment plans.
• Process billing and insurance claims accurately, assisting patients with understanding their financial responsibilities.
• Prepare for upcoming appointments by ensuring X-rays, insurance information, and clinical notes are ready in advance.

Qualifications

• Strong written, verbal, and telephone communication skills.
• Warm, patient‑centered approach with the ability to build positive relationships.
• Organized, detail‑oriented, and dependable in a busy environment.
• Effective at multitasking while maintaining accuracy and follow‑through.
• Strong time management skills and the ability to meet daily deadlines.
• Values consistent systems, teamwork, and reliable workflow.
• Optimistic mindset with a focus on solutions.
• Proficient with MS Office (Word, Excel); Google Workspace experience a plus.
• Experience in presenting treatment plans, verifying insurance plans, discussing insurance benefits, and supporting patient flow.
• Familiarity with dental terminology and dental billing concepts.
• Experience using dental EHR/Practice Management software – EagleSoft is a plus.
• Prior dental front office experience is required. We may consider candidates with strong Medical PCC backgrounds and transferable skills.

Compensation & Benefits

• Compensation: $25–$28 per hour.
• 401(k).
• Health insurance.
• Paid sick time.
• Paid time off.
• Paid training.
• Supportive, stable, and professional work environment.

We look forward to finding the right fit and meeting you soon. Thank you for considering our practice as you explore your next opportunity.