Dental Equipment Technician (Waltham, MA)

Hiossen; South Boston (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Car allowance

Cellular allowance

Health insurance

Vision insurance

Life insurance & AD&D

Disability insurance

401(k) Plan with company match

Paid Time Off

Birthday PTO

Paid holidays

Job summary

Hiossen is seeking a Dental Equipment Technician for on-site work at the Waltham, MA location. You will perform repair and installation services, maintain tools, manage inventories, and complete paperwork for billing. Training and compliance with OSHA are required.

The role includes monthly U.S. travel, a strong focus on customer service, and collaboration with dispatchers and team members. A robust benefits package accompanies the position.

Qualifications

• High School Diploma required; Associate's degree or technical certification preferred.
• Minimum 3 years of equipment repair/installation and customer service.
• Working knowledge of hydraulics, mechanical, and electrical systems.
• Basic computer skills and ability to use a company laptop.
• Strong customer service and interpersonal skills with ability to adapt to different customers.
• Excellent communication and time management skills.
• Ability to multi-task and manage workload effectively.
• Bilingual English and Korean preferred.
• Must be able to lift up to 100 lbs
• Must comply with company uniform policy and have valid driver's license

Responsibilities

• Provide responsible repair and installation services to customers in a courteous and professional manner.
• Maintain necessary tools and ensure they are readily available for installation and repair services.
• Maintain proper inventory levels and manage parts and supplies effectively.
• Attend all required training including Hiossen-specific and manufacturer technical training.
• Comply with all OSHA regulations and maintain use of PPE as required.
• Communicate in a timely manner with team members and dispatchers regarding assignment progress.
• Close and submit all work orders daily for billing with on-site time and parts used.
• Submit all job-related paperwork within required timeframes including FDA forms and expenses.
• Comply with Fleet Management Policy terms including vehicle maintenance and accident management.
• Participate in special projects and perform other duties as required.
• Travel within the U.S. at least once per month to provide equipment installation and repair services.

Skills

Hydraulics

Mechanical systems

Electrical systems

Customer service

Interpersonal skills

Time management

Multitasking

Bilingual English/Korean

Driver's license

Travel readiness

Education

High School Diploma

Associate's Degree

Technical School Certification

Job description

Dental Equipment Technician (Waltham, MA)

Job Category: Dental Equipment Tech

• Full-Time
• On-site

Locations

Showing 1 location

E15. South Boston
Waltham, MA 02452, USA

Description

Key Responsibilities

• Provide responsible repair and installation services to customers in a courteous and professional manner
• Maintain necessary tools and ensure they are readily available for installation and repair services
• Maintain proper inventory levels and manage parts and supplies effectively
• Attend all required training including Hiossen-specific and manufacturer technical training
• Comply with all OSHA regulations and maintain use of personal protective equipment as required
• Communicate in a timely manner with all team members and dispatchers regarding assignment progress
• Complete all work orders accurately and in a timely manner; review with customer or responsible staff prior to departure, including time on-site, work performed, parts replaced, and parts to be ordered; close and submit all work orders daily for billing
• Submit all job-related paperwork within required timeframes including FDA forms, expense reports, and other required documentation
• Comply with all Fleet Management Policy terms including vehicle maintenance and accident management
• Participate in special projects and perform other duties as required
• Travel within the U.S. at least once per month to provide equipment installation and repair services

General Responsibilities

• Meet company standards for quantity and quality of work on an ongoing basis
• Perform all work in compliance with Company policies and procedures including Worldwide Business Standards
• Adhere to company policies and directives regarding workplace behavior standards

Qualifications

• High School Diploma required; Associate's Degree or Technical School Certification preferred
• Minimum 3 years of experience in equipment repair/installation and customer service
• Working knowledge of hydraulics, mechanical, and electrical systems
• Basic computer skills; ability to utilize company-provided laptop for work-related tasks
• Strong customer service and interpersonal skills with ability to adapt to different customer types
• Excellent communication and time management skills
• Ability to multi-task, prioritize, and manage workload effectively
• Bilingual in English and Korean preferred
• Must be able to lift up to 100 lbs
• Must comply with company uniform and dress policy
• Valid driver's license and clean driving record required
• Willingness to travel within the U.S. at least once per month
• Car Allowance: $230 biweekly car allowance with gas card, or company mileage reimbursement
• Cellular Allowance: $40 biweekly cellular allowance, or company-provided cellphone
• Health Insurance: Medical and Dental insurance
• Vision Insurance: 100% company-sponsored
• Life Insurance & AD&D: Basic Life Insurance and AD&D, 100% company-sponsored
• Disability Insurance: Short-term and long-term disability, 100% company-sponsored
• 401(k) Plan: Company match up to 5% of salary
• Paid Time Off: 15 days in the first year (6 vacation + 9 sick days), increasing to 20 days from the second year
• Birthday PTO: One paid day off on your birthday
• Paid Holidays: 10 paid holidays per year
  

ABOUT COMPANY

Hiossen, established by its parent company Osstem in 2006 in Pennsylvania, USA, saw its evolution into Hiossen Implant by 2007 in NJ. Through innovative technology and a steadfast commitment to superior implant products, Hiossen has emerged as one of the leading global manufacturers of dental implants and equipment. Hiossen, Inc. and our global affiliates collectively have approximately 4,500 employees worldwide, operating in more than 40 countries and a sales distribution presence in more than 70 countries.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.