Dental Lab Assistant

Hiossen; Morrisville (Bucks County); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Life Insurance & AD&D

Disability Insurance

401(k) Plan

Paid Time Off: 15 days (6 vacation + 9

Paid Holidays: 10

Job summary

Hiossen in Pennsylvania, USA is seeking a dental lab support associate to track case progress and prepare files for CAD design. You will verify orders, schedule alignments, and communicate with dental offices to resolve information gaps.

The role includes basic design tasks and updating production status in the system. The position requires strong organizational skills, attention to detail, and the ability to manage multiple deadlines while working with lab technicians and customer service

Qualifications

• High school diploma or equivalent is required or preferred in a dental setting.
• Familiarity with dental terminology and restorations is a plus.
• Training will be provided for CAD software and dental management tools.
• Strong organizational and time management skills to meet multiple deadlines.
• Excellent attention to detail and accuracy in documentation and records.
• Clear written and verbal communication with dental offices and team.
• Ability to lift 5–30 lbs as part of daily duties.

Responsibilities

• Track and monitor case due dates and ensure timely completion and shipping.
• Identify at-risk cases and alert lab technicians and supervisors early.
• Receive and process incoming cases via the web order system.
• Verify prescriptions, scans, and attachments before production.
• Coordinate with dental offices for missing information or clarifications.
• Update case status in the web order system throughout production.
• Assist with design tasks, including preparing scan files and CAD setup.
• Perform basic design work under supervision of lab technicians.
• Maintain organized case records and documentation.
• Collaborate with production and customer service for smooth workflow.
• Keep work areas clean and assist with other lab duties as needed.

Skills

Organizational skills

Time management

Attention to detail

Written and verbal communication

Professional interaction with dental 0

Lifting 5–30 lbs

Education

High school diploma or equivalent

Tools

3Shape Dental Manager

Dental CAD software

MS Office / Excel

Job description

• Track and monitor case due dates to ensure all cases are completed and shipped on time
• Identify cases at risk of delay and communicate them to lab technicians and supervisors in advance
• Receive, review, and process incoming cases submitted through the web order system
• Verify that prescriptions, scan files, and attachments are complete and accurate before cases enter production
• Follow up with dental offices regarding missing information or case clarifications
• Update case status in the web order system throughout the production process
• Assist lab technicians with design tasks, including preparing scan files and setting up cases in CAD software
• Perform basic design work under the direction of lab technicians
• Maintain organized and accurate case records and documentation
• Coordinate with production and customer service teams to support smooth case flow
• Keep work areas clean and organized; assist with other laboratory duties as needed

Qualifications

• High school diploma or equivalent; dental laboratory or dental office experience preferred
• Basic knowledge of dental terminology and restorations (crowns, bridges, abutments) is a plus
• Familiarity with 3Shape Dental Manager or other dental CAD software preferred; training will be provided
• Strong organizational and time management skills; ability to manage multiple deadlines
• Proficiency with computers, web-based order systems, and Microsoft Office (Excel)
• Excellent attention to detail and accuracy
• Strong written and verbal communication skills; ability to interact professionally with dental offices
• Ability to lift 5–30 lbs
• Hourly Rate: $[__] – $[__] per hour depending on experience
• Health, Vision & Dental Insurance: Comprehensive coverage for you and your family
• Life Insurance & AD&D: Basic Life Insurance and AD&D, 100% company-sponsored
• Disability Insurance: Short-term and long-term disability, 100% company-sponsored
• 401(k) Plan: Company match up to 5% of salary
• Paid Time Off: 15 days in the first year (6 vacation + 9 sick days), increasing to 20 days from the second year
• Birthday PTO: One paid day off on your birthday
• Paid Holidays: 10 paid holidays per year

About Hiossen

Hiossen, established by its parent company Osstem in 2006 in Pennsylvania, USA, saw its evolution into Hiossen Implant by 2007 in NJ. Through innovative technology and a steadfast commitment to superior implant products, Hiossen has emerged as one of the leading global manufacturers of dental implants and equipment. Hiossen, Inc. and our global affiliates collectively have approximately 4,500 employees worldwide, operating in more than 40 countries and a sales distribution presence in more than 70 countries.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.