Dental Customer Success Manager

InsideDesk; Town of Texas (WI); Remote; USD 50,000 - 70,000; Full time

Job summary

InsideDesk, a growing tech company, seeks a Client Success Manager - Level 1 for a fully remote role. The ideal candidate will have at least one year of experience in a dental office, showcasing strong communication and problem-solving skills. This position offers a pathway for career growth within a collaborative team culture aimed at redefining success in dental SaaS.

Benefits

Fully remote role with flexible work environment

Transparent, collaborative team culture

Career growth opportunities

Qualifications

• 1+ years of experience in dental claim collection required.
• Strong verbal and written communication skills.
• Self-motivated and independent mindset.

Responsibilities

• Provide exceptional client service and implement new accounts.
• Drive product adoption and resolve client pain points.
• Collaborate with internal teams to enhance client experience.

Skills

Customer service

Problem-solving

Communication

Project management

Time management

Collaboration

Client-facing abilities

Tools

Dental PMS systems

Job description

Direct message the job poster from InsideDesk

Location: Remote (preferably based in Texas)

Hours: 9:00 AM – 6:00 PM Central Time

About the Role:

InsideDesk is seeking a Client Success Manager - Level 1 to join our fast-paced startup. This is a great opportunity for someone with at least 1 year of experience in a dental office (e.g., Office Manager, Billing Coordinator, etc.) who is ready to transition into a SaaS environment. While prior SaaS experience isn't required, a solid understanding of dental claims is essential to your success in this role.

If you’re passionate about customer service, love solving problems, and want to be part of a growing tech company, we’d love to hear from you.

What You’ll Do:

• Provide exceptional client service, responding to feedback and driving overall satisfaction
• Onboard new accounts and guide clients through a smooth implementation process
• Drive product adoption by understanding client workflows and offering tailored solutions
• Identify client pain points and collaborate with internal teams to resolve them
• Partner with the Product team to suggest enhancements based on client insights
• Monitor and analyze product usage to improve customer experience and engagement
• Foster positive, professional interactions with clients and team members

What We’re Looking For:

• 1+ years of dental claim collection experience (required)
• Strong verbal and written communication skills
• Self-motivated, independent, and results-driven mindset
• Excellent project and time management skills
• Ability to collaborate across departments (Sales, Product, Development)
• Strong client-facing and presentation abilities
• Familiarity with dental PMS systems (Open Dental, Dentrix, Eaglesoft)
• Prior experience as a Dental Office Manager is a plus
• Excited by a fast-paced, startup environment with a strong learning curve
• Eagerness to be coached and continuously improve

Why InsideDesk?

• Fully remote role with flexible work environment
• Transparent, collaborative team culture—your voice matters
• Career growth: Start in an entry-level role with room to expand as we grow
• Opportunity to join a mission-driven company at the intersection of dental care and technology

If you're ready to leverage your dental expertise in a tech-forward role, apply now and help us redefine client success in dental SaaS.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Hospitals and Health Care

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