Customer Success Manager - Middle East & Africa Region

Matific; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading global EdTech provider, Matific, seeks a passionate Customer Success SME to enhance educational experiences in the Middle East and Africa. This key position involves onboarding new schools, conducting training, and ensuring strong client relationships to drive learning outcomes. Join a dynamic team focused on innovation and growth in education.

Benefits

Strong purpose in providing quality education globally

Fast-paced SaaS company environment

Work with ministries of education and global partners

Opportunity to innovate and challenge the status quo

Competitive remuneration package

Qualifications

• Minimum of 3+ years in client or educational services/support.
• Strong consultative approach with positive mindset.
• Exceptional verbal and written communication skills.

Responsibilities

• Lead onboarding process for new schools.
• Provide personalized training and ongoing support.
• Foster relationships with school users for engagement.

Skills

Bilingual in Arabic and English

Project Management

Customer Engagement

Communication

Job description

ABOUT MATIFIC

Matific is a leading global EdTech provider, delivering an adaptive online learning platform for primary school mathematics. Our product is utilized by millions of students, teachers, and parents across 100+ countries, helping to educate youth and promote educational equality. With over $50M USD invested and a global team of more than 200 employees, we are committed to our mission. We have received numerous awards, including CODiEs, Academics’ Choice, and Edtech Digest.

THE ROLE

The Customer Success SME will serve as a primary contact for partners, schools, and government representatives in the Middle East and Africa. Responsibilities include onboarding new clients, providing ongoing training, maintaining strong relationships to ensure customer satisfaction, and maximizing platform usage. We seek a passionate, motivated individual interested in learning through technology to join our dynamic team. This role reports directly to the Vice President - Global Head of Sales.

KEY RESPONSIBILITIES

• Onboarding: Lead the onboarding process for new schools, ensuring smooth integration into the platform.
• Training and Support: Provide personalized training and support to teachers, facilitators, and principals both onsite and virtually. Organize webinars, conference calls, and create instructional materials to support onboarding and continuous learning.
• Customer Engagement: Build strong relationships with school users through regular check-ins, value-added services, and identifying opportunities to increase engagement and retention. Communicate effectively to help partners achieve their learning goals.
• Usage Monitoring and Insights: Track and analyze platform usage data, providing insights and recommendations to enhance utilization.
• Team Collaboration: Collaborate with project teams, participate in meetings, training sessions, stakeholder engagement, and related activities.
• Product and Platform Knowledge: Stay updated on all features and developments of the Matific platform to provide optimal customer support.

REQUIREMENTS

• Bilingual in Arabic and English is essential.
• Minimum of 3+ years experience in client or educational services/support.
• Proven project management skills focused on customer success.
• Experience in the education sector is highly desirable.
• Strong consultative, solution-oriented approach with a growth mindset.
• Excellent verbal and written communication skills.
• High energy, collaborative spirit, and results-driven attitude with a passion for success.
• Ability to work independently in a remote setting with reporting to other regions.

BENEFITS

• Contribute to a mission-driven organization providing quality education worldwide.
• Join a fast-paced, rapidly growing SaaS company.
• Collaborate with ministries of education, leading publishers, and global partners.
• Work alongside experienced entrepreneurs.
• Opportunity to innovate and challenge the status quo.
• Competitive remuneration package with significant growth potential.