Dental Customer Service Tech

Ume Dental Growth; Nampa (ID); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Job summary

DirectDental is seeking a Dental New Patient Contact Center Representative to be the first voice new patients hear and to schedule appointments across our network of offices. In this in-person role, you will balance multiple calendars, collect patient information, and ensure outstanding patient experiences from the initial call.

If you enjoy helping people, thrive in a fast-paced setting, and collaborate with teams, this position offers competitive pay and benefits across our centralized dental

Qualifications

• Excellent communication with a warm, professional phone voice.
• Ability to listen, understand patient needs, and guide with empathy.
• Polished phone etiquette; clearly explain next steps to patients.
• Bilingual candidates are highly desirable.
• Thrives in a fast-paced, high-call-volume environment.
• Strong attention to detail while juggling multiple schedules.
• Proactive, outside-the-box thinker seeking continuous improvement.
• Team-oriented professional who cares about outstanding patient care.

Responsibilities

• Answer inbound calls from new dental patients with excellent phone etiquette.
• Schedule new patient appointments across multiple dental office locations.
• Confidently manage and balance multiple office schedules.
• Deliver an outstanding patient experience from the very first call.
• Accurately collect and document patient information.
• Think proactively, solve problems, and contribute ideas to improve workflows.
• Work closely with offices and teammates to help practices thrive.

Job description

Why You’ll Love This Role

Be the first voice new dental patients hear! Our growing dental organization is looking for a high-energy, patient-focused Dental New Patient Contact Center Representative to schedule appointments for multiple dental offices. If you thrive in a fast-paced environment, love helping people, and enjoy juggling multiple priorities — this role is for you.

What You’ll Do

• Answer inbound calls from new dental patients with excellent phone etiquette
• Schedule new patient appointments across multiple dental office locations
• Confidently manage and balance multiple office schedules
• Deliver an outstanding patient experience from the very first call
• Accurately collect and document patient information
• Think proactively, solve problems, and contribute ideas to improve workflows
• Work closely with offices and teammates to help practices thrive

What We’re Looking For

• Excellent communication skills with a confident, warm, and professional phone voice
• Strong ability to listen, understand what patients truly need, and guide them with empathy
• Polished phone etiquette and the ability to explain next steps clearly to patients who may not understand dental terminology
• Bilingual candidates are highly desirable
• Someone who thrives in a fast-paced, high-call-volume environment
• Strong attention to detail while juggling multiple office schedules
• A proactive, outside-the-box thinker who seeks continuous improvement
• A passionate, team-oriented professional who genuinely cares about delivering outstanding patient care

Bonus Points

• Dental or healthcare scheduling experience
• Call center or customer service background

Join Our Team

• Be part of a centralized dental contact center
• Make a real impact on patient care and practice growth
• Be a part of a team that values support, collaboration, transparency and personal and team growth.
• Competitive pay and benefits

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

Benefits:

• Medical
• Dental
• 401k
• PTO

Compensation:

• $16-$21/hour