Dental Coordinator

Neighborhood Outreach Access To Health; Phoenix (AZ); On-site; USD 30,000 - 38,000; Full time

Job summary

Neighborhood Outreach Access to Health (NOAH) is seeking a Dental Coordinator for the Desert Mission Health Center in Phoenix, AZ. This full-time role focuses on maximizing provider schedules and guiding patients through a comprehensive plan of care.

The position requires coordination of referrals, triage of dental calls, patient education on available resources, and collaboration with clinicians to maintain timely access to care.

Qualifications

• High School Diploma or GED required.
• 3 years of health-insurance call center experience with benefits verification and scheduling.
• Completion of a Dental Assisting Program OR CDA/RDA certification.

Responsibilities

• Manage and update the patient plan of care, coordinating with providers to schedule and fill gaps.
• Educate patients on resources and coordinate referrals per the care plan.
• Triage dental calls, manage schedules, and liaise between clinician and patient to maintain full daily schedule.

Skills

Call center experience

Scheduling experience

Education

High School Diploma or GED

Dental Assisting Program or CDA/RDA certification

Experience in health care setting

Job description

Job Details: Job Location: Desert Mission Health Center - Phoenix, AZ 85020, Position Type: Full Time, Salary Range: $21.46 - $27.85 Hourly, Job Category: Health Care, Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs.

At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career.

Job Summary

The Dental Coordinator maximizes provider schedules and acts as a resource for patients, families, and caregivers, and is responsible for coordinating/guiding patients through a comprehensive plan-of-care to overcome healthcare system barriers, facilitate timely access to quality dental care from diagnosis through all phases of the plan.

Duties/Responsibilities

• Expedites, initiates, participates, completes, tracks and updates the patient’s plan of care. Communicates effectively with primary care physicians, hospitals, specialists and post-acute care facilities to schedule appointments and identify and fill gaps of care. Provides follow-up with participating providers to ensure patients follow through with their scheduled appointments. Provides immediate communication with all referring physicians regarding their patients’ results and coordinates the physicians’ requests for care.
• Provides educational and research support and contacts for upcoming appointments, business cards, directions, and patient preparation. Educates patient on availability of resource library, psycho-social support, treatment resources, community resource support, family educational resources and financial assistance. Coordinates all necessary referrals for identified services in the plan of care for the patient. Following call scripts and pre-defined processes to conduct outreach and patient follow up.
• Triage Dental related calls and recommend next steps. Respond to Dental in-basket messages. Ensure Dental schedules are accurate and all information is complete. Monitor/track Broken Appointments. Notify clinical staff of changes in schedules. Act as liaison between clinician and patient. Schedule patient appointment in appropriate and timely manner in order to maintain full daily schedule and meet production goals Concentrate on current day first, next day second; i.e. an opening in a current day schedule takes priority.

Qualifications: Education and Experience

Required Qualifications

• High School Diploma or GED
• 3 years of experience working within a health insurance call center dealing with benefit verification and scheduling or similar experience in a health care setting.
• Completion of a Dental Assisting Program OR Certified Dental Assistant OR Registered Dental Assistant

Preferred Qualifications

• 2 years of experience as a General or Pediatric dental assistant OR General or Pediatric scheduler.
• X-ray certified
• Coronal Polishing certified.
• Spanish Bilingual Assistant Certification

Other Requirements

• New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).
• Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.
• Basic Life Support Certification (BLS)