Dental Clinic Receptionist: Patient Care & Scheduling

SAN-Francisco-Community-Health-Cente; San Francisco (CA); On-site; USD 36,000 - 40,000; Full time

Job summary

San Francisco Community Health Center is looking for a Dental Clinic Receptionist to join our busy dental clinic. This full-time role greets patients, schedules appointments, processes payments, and coordinates with clinic staff to meet patient needs.

The receptionist works with the patient experience team at SFCHC's headquarters in the Tenderloin, supports eligibility checks, maintains EHR data accuracy, and ensures a welcoming, organized reception area for patients and staff.

Qualifications

• At least 1 year of experience working with diverse populations – LGBTQ communities, refugees/immigrants, people experiencing homelessness, and multiply-diagnosed populations (those with substance use and/or mental health barriers).
• High school diploma or equivalent.
• Highly organized.
• Skilled in computers (Adobe Acrobat, medical/dental software documentation, MS Office).
• Strong written and verbal communication in English.
• Strong attention to detail and demonstration of follow through and reliability.
• Ability to work with a multi-disciplinary team.
• Experience in customer service, office, and clerical work.
• Ability to maintain confidentiality and privacy of persons, documents, data, and communications.
• Fully vaccinated against COVID-19, complete with booster shot and ability to show vaccination record.
• Up-to-date with vaccinations, especially seasonal flu shot vaccine.
• Proof of TB clearance (issued within the past 12 months or less).
• Competitive

Responsibilities

• Greet patients and assess needs.
• Connect patients to dental clinic staff.
• Determine patient’s source of payment by verifying program eligibility in government insurance plan.
• Accept and process patient payments (cash/credit/check) in alignment with the Sliding Fee Schedule and the Master Charge Fee Schedule.
• Answer clinic phone calls and respond to voicemails at least every 30 minutes. Ensure phone coverage during lunch hours.
• Coordinate with clinic providers to meet patient needs, ensuring any and all urgent dental, medical, or behavioral health requests are followed-up within 30 minutes (by the appropriate clinic team member), during business hours.
• Enroll new patients into SFCHC dental clinic services, ensuring completion of new patient packets.
• Schedule clinic appointments and conduct appointment reminders.
• Conduct daily follow-up on patient no-shows and cancelations, documenting follow-up attempts in the Electronic Health Record (EHR).
• Listen to and resolve patient complaints and elevate issues to manager / supervisor appropriately.
• Break down the dental operatories (clean rooms after dental treatments and/or set them up for the next treatment) and sterilize dental instruments
• Seat patients in exam room after registration and ensure that patients complete and sign consent form prior to specific dental procedure.

Skills

Customer service

Office/clerical

English communication

Organization

Confidentiality

Teamwork

Education

High school diploma or equivalent

Tools

Adobe Acrobat

Dental software

MS Office Suite

Job description

San Francisco Community Health Center is looking for a Dental Clinic Receptionist to join our busy dental clinic. This full-time role greets patients, schedules appointments, processes payments, and coordinates with clinic staff to meet patient needs.

The receptionist works with the patient experience team at SFCHC's headquarters in the Tenderloin, supports eligibility checks, maintains EHR data accuracy, and ensures a welcoming, organized reception area for patients and staff.