Dental Clinic Programs & Scheduling Assistant

U M FDSP Associates PA; Baltimore (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Time Off

Health Coverage

Retirement Plan

Monday–Friday schedule

Job summary

U.M. FDSP Associates, a nonprofit affiliated with the University of Maryland School of Dentistry, is seeking a Program Assistant to support dental clinic operations.

The role involves multi-task clerical duties, scheduling and confirming appointments, and direct interaction with patients, residents, pre-doctoral students, and staff. Responsibilities focus on front desk coverage, appointment coordination, patient communication, and accurate handling of charges and payments, in a collaborative

Qualifications

• High school diploma or GED; 1–3 years related experience.
• Knowledge of standard office procedures.
• Ability to operate computers and other office equipment.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication.

Responsibilities

• Front desk telephone coverage and messaging.
• Provide excellent customer service to patients arriving for appointments.
• Schedule appointments and resolve scheduling conflicts.
• Confirm next-day appointments with patients.
• Verify patient information and insurance status.
• Get insurance pre-authorization of coverage.
• Inform patients of today’s charges and any previous balance.
• Process payments and issue receipts; reconcile daily receipts.

Skills

Office procedures

Computer literacy

Customer service

Attention to detail

Communication skills

Education

High school diploma or GED

Job description

U.M. FDSP Associates, a nonprofit affiliated with the University of Maryland School of Dentistry, is seeking a Program Assistant to support dental clinic operations.

The role involves multi-task clerical duties, scheduling and confirming appointments, and direct interaction with patients, residents, pre-doctoral students, and staff. Responsibilities focus on front desk coverage, appointment coordination, patient communication, and accurate handling of charges and payments, in a collaborative