Dental Clinic Program Assistant: Front Desk & Scheduling

Kaizen Lab Inc.; Baltimore (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

U.M. FDSP Associates seeks a Program Assistant to provide clerical support for dental clinic operations. You will schedule and confirm appointments, communicate with patients, residents, students, and staff, and support orderly front-desk workflows.

The role emphasizes accuracy, customer service, and adherence to university policies, with duties spanning billing, scheduling, and daily office tasks in a clinical setting.

Qualifications

• High school diploma or GED; 1–3 years of related experience.
• Related education may be substituted for experience on a year-for-year basis.
• Knowledge of standard office procedures; ability to operate computers and other office machines.

Responsibilities

• Answer front desk calls and distribute messages; answer questions.
• Provide excellent customer service to patients arriving for appointments.
• Schedule appointments and resolve scheduling conflicts, including emergencies.
• Confirm next-day appointments with patients.
• Verify insurance or medical assistance is in force and obtain pre-authorization when needed.
• Inform patients of charges and any balances due before services.
• Process payments, receipts, and related transactions; reconcile daily receipts.
• Handle day-to-day payment transactions and liaise with Patient Account activities.
• Follow policies and procedures to ensure accurate billing and deposits.

Skills

Customer service

Scheduling

Attention to detail

Oral and written instructions

Communication

Education

High school diploma or GED

Tools

Fax machine

Calculator

Telephone system

Job description

U.M. FDSP Associates seeks a Program Assistant to provide clerical support for dental clinic operations. You will schedule and confirm appointments, communicate with patients, residents, students, and staff, and support orderly front-desk workflows.

The role emphasizes accuracy, customer service, and adherence to university policies, with duties spanning billing, scheduling, and daily office tasks in a clinical setting.