Dental Clinic Patient Experience Coordinator

University at Buffalo; Buffalo (NY); Híbrido; USD 38.000 - 45.000; Jornada completa

Descripción de la vacante

University at Buffalo's School of Dental Medicine seeks a Patient Manager to coordinate patient flow for student clinics and support faculty operations. You will create patient records, verify insurance, schedule recalls, mail correspondences, and assist with EMR documentation. The role supports faculty and students in a fast-paced clinic environment.

Hours are Monday–Friday, 8:30 a.m.–5:00 p.m. and located on the South Campus.

Formación

• High school diploma required.
• One year of relevant experience.
• Associates degree or higher preferred.
• Three years of experience preferred.
• Dental office experience preferred.
• Strong written and verbal communication skills.
• Attention to detail and customer-facing experience.
• Experience with Microsoft Office and virtual platforms (Zoom/Teams) preferred.

Responsabilidades

• Manage/schedule patients for students.
• Schedule follow-up patient appointments as determined by faculty/assigned student.
• Maintain and understand faculty clinic coverage.
• Coordinate schedule changes with students, staff and faculty.
• Manage forms, referrals, screening, cancellations and reschedules.

Conocimientos

Communication skills

Attention to detail

Customer-facing

Diversity sensitivity

Educación

Associates degree or higher

High school diploma

Herramientas

Microsoft Office

Zoom

Microsoft Teams

Outlook

Descripción del empleo

Patient Manager, School of Dental Medicine

Position Title Patient Manager, School of Dental Medicine

The School of Dental Medicine at the University at Buffalo is seeking applications for a Patient Manager. This position will report to the Patient Manager Lead.

Job responsibilities include:

• Manage / Schedule patients for students.
• Schedule follow-up patient appts (as determined by faculty & assigned student).
• Maintain and understand faculty clinic coverage.
• Coordinate schedule changes with students, clinical staff and clinic faculty.
• Manage forms, referrals, screening, cancellations and reschedules as needed.
• Create new patient records.
• Verify payments and prior authorization approval before appts are scheduled.
• Recommend discharge / NATC patients when patient is non-compliant with UB protocols.
• Assign new patient screening and dental assisting to students for credit.
• Mail out patient correspondences and answer telephone calls/questions from patients interested in or receiving treatment.
• Assign recall patients to students on recall rotation.
• Assist with the scanning in of documentation in the EMR .
• Block and modify student schedules for approved time off.
• Schedule for predoc endo screening and predoc endo including external referrals.
• Create patient charts and verify insurance as needed.
• Attend scheduled meetings 4-5 times each semester.
• Schedule recall appointments.
• Perform other tasks assigned by clinical operational leadership as needed.

Work Hours:
Monday – Friday 8:30 a.m. – 5:00 p.m.
Learn more:

• Our benefits , where we prioritize your well-being and success to enhance every aspect of your life.

The University at Buffalo is an equal opportunity employer ( EOE ) and welcomes all to apply including veterans and individuals with a disability.

Minimum Qualifications

• High school diploma
• One year of relevant experience

Preferred Qualifications

• Associates degree or higher
• Three years of experience
• Dental office experience
• Strong written and verbal communication skills
• Strong attention to detail
• Prior role with patient/customer facing interaction
• Excellent communication skills, experience working with diverse populations, and attention to detail
• Demonstrated comfort and proficiency in utilizing various technological tools and platforms, such as Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Familiar with virtual communication platforms like Zoom, Microsoft Teams, or equivalent

Physical Demands

Driving Requirements

Driving Requirements This position will never drive a university owned vehicle.

Salary Range

Salary Range $38,000 – $45,000

Additional Salary Information

Additional Salary Information The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.

Job Type

Job Type Full-Time

Campus

Campus South Campus

Posting Alerts

Special Instructions Summary

Is a background check required for this posting?

Is a background check required for this posting? Yes

Background Check Notification For non-internal applicants: a selected candidate will have to complete and pass a background check prior to appointment.

Contact Information

Contact's Name

Contact's Pronouns

Contact's Title

Contact's Title Patient Manager Supervisor

Contact's Email

Contact's Phone

Contact's Phone [phone]

Posting Dates

Posted

Posted 06/13/2025

Date to be filled

References

Number of References Required

Number of References Required 3

Reference Cutoff Date

Instructions to Applicant

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please indicate your current employment affiliation with the University at Buffalo.
  • Faculty
  • Faculty Student Association (FSA)
  • Research Foundation Employee
  • State Classified
  • State Professional
  • UB Foundation
  • TA/GA
  • Student
  • No Current Employment Affiliation
• * How did you first hear about this employment opportunity?
  • AcademicKeys.com
  • CareerExposure.com
  • CareerWomen.com
  • Chronicle of Higher Education
  • DiversitySearch.com
  • GoogleJobs.com
  • HERCjobs.org
  • HigherEdJobs.com
  • IMDiversity.com
  • Indeed.com
  • LinkedIn.com
  • MBACareers.com
  • Conference
  • Personal Referral
  • UBJobs.buffalo.edu
  • Other
  • WNY Jobs

UB is an AA/EOE and welcomes all to apply including veterans and individuals with disabilities. Arrangements will be made if an applicant has a disability in order to provide access to the application, interview and selection process upon request. Reasonable accommodation requests must be made in a timely manner by email at [e-mail] or by phone [phone].