Patient Service Auditor, Clinic Operations

University at Buffalo; Buffalo (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

University at Buffalo is seeking a Patient Service Auditor in Clinic Operations to review discharges, reinstatements, and audit billing practices for compliance with School of Dental Medicine policies.

The role involves monitoring EHR records, facilitating provider review sessions, and producing quality assurance reports for clinical leadership. Requires strong communication skills and prior patient-facing experience.

Qualifications

• High school diploma or equivalent required.
• One year of relevant experience.
• Strong written and verbal communication skills, strong attention to detail and ability to utilize various computer programs.
• Excellent communication skills, experience working with diverse populations, and attention to detail.
• Prior role with patient/customer facing interaction.

Responsibilities

• Review and process patient discharges and reinstatement requests in accordance with School of Dental Medicine policies and established eligibility criteria.
• Monitor and audit clinical documentation, EHR records, and billing practices across all clinical departments; facilitate provider review sessions and corrective actions to ensure compliance with accreditation, regulatory, privacy, operational, and institutional requirements.
• Conduct ongoing reviews of patient records to assess eligibility, treatment needs, and appropriateness for care within the School of Dental Medicine’s clinical education programs.
• Serve as a back-up and support patient advocacy initiatives and assist in the resolution of patient concerns and complaints.
• Prepare, analyze, and distribute quality assurance, compliance, and variance reports to clinical leadership and the quality assurance and compliance teams.
• Perform other duties as assigned in support of clinical operations.

Skills

Communication skills

Attention to detail

Customer-facing experience

Computer proficiency

Education

High school diploma or equivalent

Associates degree or higher

Tools

Microsoft Office

Zoom

Microsoft Teams

Job description

Patient Service Auditor, Clinic Operations

Position Title Patient Service Auditor, Clinic Operations

• Review and process patient discharges and reinstatement requests in accordance with School of Dental Medicine policies and established eligibility criteria.
• Monitor and audit clinical documentation, EHR records, and billing practices across all clinical departments; facilitate provider review sessions and corrective actions to ensure compliance with accreditation, regulatory, privacy, operational, and institutional requirements.
• Conduct ongoing reviews of patient records to assess eligibility, treatment needs, and appropriateness for care within the School of Dental Medicine’s clinical education programs.
• Serve as a back-up and support patient advocacy initiatives and assist in the resolution of patient concerns and complaints.
• Prepare, analyze, and distribute quality assurance, compliance, and variance reports to clinical leadership and the quality assurance and compliance teams.
• Perform other duties as assigned in support of clinical operations.

Work Hours: Monday – Friday 8:00 a.m. – 4:30 p.m.

• Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

• High school diploma or equivalent required
• One year of relevant experience
• Strong written and verbal communication skills, strong attention to detail and ability to utilize various computer programs
• Excellent communication skills, experience working with diverse populations, and attention to detail
• Prior role with patient/customer facing interaction

Preferred Qualifications

• Associates degree or higher
• Dental office experience
• Demonstrated comfort and proficiency in utilizing various technological tools and platforms, such as Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and virtual communication platforms like Zoom, Microsoft Teams, or equivalent
• At least three years of experience

Physical Demands

Driving Requirements: This position will never drive a university owned vehicle.

Salary Range $50,000 - $60,000

Additional Salary Information The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.

Job Type Full-Time

Campus South Campus

Background Check Notification Employment in this position will be contingent on the university’s verification of credentials and any other information required by federal or state law, and University at Buffalo policies, including the completion of a criminal history check.

Contact Information

Contact's Name Asif Abidi

Contact's Title Senior Director of Clinical Operations

Contact's Email [e-mail]

Contact's Phone [phone]

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please indicate your current employment affiliation with the University at Buffalo.
  • Faculty
  • Faculty Student Association (FSA)
  • Research Foundation Employee
  • State Classified
  • State Professional
  • UB Foundation
  • TA/GA
  • Student
  • No Current Employment Affiliation
• * How did you first hear about this employment opportunity?
  • AcademicKeys.com
  • CareerExposure.com
  • CareerWomen.com
  • Chronicle of Higher Education
  • DiversitySearch.com
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  • HERCjobs.org
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  • UBJobs.buffalo.edu
  • Other
  • WNY Jobs

UB is an AA/EOE and welcomes all to apply including veterans and individuals with disabilities. Arrangements will be made if an applicant has a disability in order to provide access to the application, interview and selection process upon request. Reasonable accommodation requests must be made in a timely manner by email at [e-mail] or by phone [phone].