Dental Clinic Operations Director - Workflow & Patient Care

Touro University; Town of Mount Pleasant (NY); On-site; USD 125,000 - 157,000; Full time

Job summary

Touro University in Mount Pleasant, NY seeks a Director of Clinic Operations to oversee the administrative and clinical support teams at Touro Dental Health. The role ensures efficient patient care delivery and compliance with HIPAA and regulatory standards.

You will work closely with senior leaders to train staff, develop policies, and manage schedules, budgets, and performance metrics for a busy dental teaching facility serving Hudson Valley.

Qualifications

• Bachelor's Degree or higher required.
• A minimum of 3+ years in senior level management of a small to mid-size medical practice, preferably in Dental.
• Strong knowledge of HIPAA, OSHA and compliance issues in a clinical setting.
• Call center experience preferred.
• Strong systems/technology-based orientation (e.g. Outlook, excel, electronic health records, etc.).
• Proven track record developing operational processes and customer service initiatives.

Responsibilities

• Provide training, mentoring and evaluation of front-line administrative and clinical support staff to accomplish goals, establish clear work standards and expectations.
• Participate in the development and implementation of processes for workflow, logistics and customer service to improve clinic operations and ensure a positive and seamless patient care delivery system.
• Work directly with the Associate Dean for Clinical Affairs and the Assistant Vice President of Finance and Operations to ensure clinical personnel are trained, held accountable, and managed in the policies and procedures needed in the front-end process of the revenue cycle.
• Support the leadership team with operational processes related to patient care, compliance/regulations, and updates to patient policies and consent forms.
• Manage in tandem with the Associate Dean for Clinical Affairs and the Director of Clinical Education the schedules of administrative and clinical staff, faculty and students.
• Prepare regular KPI reports for leadership, including visits, new patients, recalls, dismissed patients, and others as requested.
• Participate as a member of the quality assurance committee.

Skills

HIPAA/compliance

Call center experience

EHR systems

Interpersonal skills

Data entry

Revenue cycle knowledge

Patient care operations

Spanish speaking

Education

Bachelor's degree or higher

Tools

Outlook

Excel

EHR system

Billing software

Job description

Touro University in Mount Pleasant, NY seeks a Director of Clinic Operations to oversee the administrative and clinical support teams at Touro Dental Health. The role ensures efficient patient care delivery and compliance with HIPAA and regulatory standards.

You will work closely with senior leaders to train staff, develop policies, and manage schedules, budgets, and performance metrics for a busy dental teaching facility serving Hudson Valley.