Dental Clinic Ops Director: Patient Care & Compliance

Touro College & University System; Albuquerque (NM); On-site; USD 110,000 - 170,000; Full time

Job summary

Director of Clinical Operations at Touro Dental Health oversees administrative and clinical personnel, ensuring efficient clinic workflows and compliance with healthcare regulations. The role collaborates with executive leadership to maintain patient care standards in a teaching clinic setting.

Responsibilities include staff development, process improvement for revenue cycle activities, and coordination of schedules for staff, faculty, and students to support seamless patient experiences.

Qualifications

• Bachelor's degree or higher in a relevant field.
• Minimum 3+ years in senior level management of a small to mid-size medical practice, preferably in Dental.
• Call center experience preferred.

Responsibilities

• Provide training, mentoring and evaluation of front-line administrative and clinical support staff to accomplish goals, establishing clear work standards and expectations.
• Participate in the development and implementation of processes for workflow, logistics and customer service to improve clinic operations and ensure a positive and seamless patient care delivery system.
• Work directly with the Director of Clinic Finances Executive Assistant Dean for Clinical Affairs and the Assistant Vice President of Finance & Operations to ensure clinical personnel are trained and managed in the policies and procedures needed in the front-end process of the revenue cycle.
• Support the leadership team with operational processes related to patient care, compliance/regulations, and updates to patient policies and consent forms.
• Manage in tandem with the Executive Assistant Dean for Clinical Affairs and the Director of Clinical Education the schedules of administrative and clinical staff, faculty and students.
• Prepare regular patient recruitment reports for leadership, including visits, new patients, recalls, dismissed patients and others as requested.
• Participate as a member of the Quality Assurance Committee.

Skills

Interpersonal skills

Data entry

Customer service

Organizational skills

Attention to detail

HIPAA/compliance knowledge

Multitasking

Spanish speaking

Education

Bachelor's degree or higher

Tools

Microsoft Outlook

Excel

Axium

Call center software

Job description

Director of Clinical Operations at Touro Dental Health oversees administrative and clinical personnel, ensuring efficient clinic workflows and compliance with healthcare regulations. The role collaborates with executive leadership to maintain patient care standards in a teaching clinic setting.

Responsibilities include staff development, process improvement for revenue cycle activities, and coordination of schedules for staff, faculty, and students to support seamless patient experiences.