Dental Clinic Office Manager

Main Street Dental Care LLC; Union City (NJ); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a compassionate dental practice as a Front Office Manager, where your attention to detail and people skills will shine! In this pivotal role, you will manage front desk operations, ensuring that every patient receives exceptional service from scheduling to insurance management. Collaborate with a dedicated team in a supportive environment that values excellence in oral health care. This is more than just a job; it's an opportunity to be part of a tight-knit community focused on making a difference in patients' lives. If you're a self-starter who thrives in a dynamic setting, this is the perfect role for you!

Benefits

Paid time off

401(k)

401(k) matching

Qualifications

• 4-7 years of front desk experience in a dental or medical setting.
• Fluent in English and Spanish with excellent communication skills.

Responsibilities

• Manage front desk operations ensuring excellent patient service.
• Oversee insurance management and accounts receivables.

Skills

Patient scheduling

Insurance management

Microsoft Office Suite

Detail-oriented

Excellent communication

Team player

Bilingual (English and Spanish)

Accounts receivables

Supervisory experience

Tools

EagleSoft

Job description

Benefits:

1. Paid time off
2. 401(k)
3. 401(k) matching

About the Role

We are looking for a detail-oriented and people-focused Front Office Manager to join our expanding team! You’ll be managing all of our front desk workflows - including patient scheduling and management, accounts receivables, inventory order placement, and more. You’ll become an expert at navigating our front desk and back desk software, will be the first and last touchpoint with all patients (ensuring excellent service quality!), and ensure the front desk operations are running smoothly. If you have an eye for detail and are a people-person, this is the job for you!

What You’ll Do:

1. End-to-end front desk operations management
2. Patient scheduling and management - ensuring all of our patients receive excellent, professional, and friendly service from start to finish
3. Insurance management - from applications to payment submissions, up through credentialing new doctors
4. A touch of team supervision - doing a bit of quality control to ensure the complexities involved in medical POS and insurance management workflows managed by others are kept orderly
5. Accounts receivables - ensure that our AR is managed in an organized and safe manner
6. Accounts payables - work with our back office team to order essential dental supplies
7. Work with our Director on workflow optimizations
8. Ad hoc duties that will crop up during expansion

Required Qualifications:

1. 4-7 years of front desk experience
2. 3+ years working with insurances, including claim submission, pre-authorization submission, checking patient eligibility and benefits, and credentialing
3. 1+ year in a supervisory role - ensuring your team is well trained and workflows are being maintained
4. Fluent in English and Spanish
5. Excellent communication skills
6. Intermediate to expert knowledge in Microsoft Office Suite - primarily Word and Excel
7. People-person - you love to work with people, and can manage even the most difficult situations with a level head and a smile
8. Self-starter - can work well independently
9. Detail-oriented and very organized, as you’ll be managing several workflows in tandem
10. Team player - we're a lean team and must work well together
11. Reliable

Preferred Qualifications:

1. Experience with EagleSoft
2. Experience working in a clinical setting
3. Experience with operatory treatment set up and an understanding of standard clinical procedures
4. X-ray license, or experience taking X-rays

About Us:

We're more than just a dental practice - we're a tight-knit community and dental practice dedicated to fostering love, compassion, and excellence in oral health care. Our lead dentist, Dr. Villalobos, is the epitome of professionalism, skill, and dedication. Her passion led her to graduate from the prestigious New York University College of Dentistry as she continuously pursues and participates in continuing education classes to stay up to date on new scientific findings and cutting-edge technologies. Her knowledge and 30+ years of experience, coupled with her unwavering passion, make her an expert in her field.

Among our team members are several experienced doctors, including Dr. Patti and Dr. Suero, both graduates of Columbia University, with over 30 years of training and experience in North Jersey. Dr. Patti specializes in pediatric dentistry, while Dr. Suero focuses on serving the underserved Latinx community.

With a patient-centered approach, we prioritize individual needs and preferences, striving to exceed expectations with every visit. Our dedication to excellence drives us to provide top-quality service, setting the standard for dental care in our community.

Equal Opportunity Statement:

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.