Dental Case Navigator: Referrals & Care Coordination

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 34,440 - 43,917; Full time

Job summary

Holland America-Princess (Holland America Dawson City Inn) seeks an Administrative Assistant to support the Dental Practice Administrator and Director of Dental Services. This role manages patient referrals, coordinates with dentists, and ensures smooth case flow across SEARHC networks.

Responsibilities include reviewing referrals, maintaining credentialing files, preparing correspondence, and assisting with calendars and reports.

Qualifications

• Associate’s degree in Business Administration or equivalent training/work experience.
• Basic Life Support preferred.
• Two years of office/administrative experience.
• Knowledge of Electronic Dental Record software.
• Dental policies and procedures.
• Strong oral and written communication skills.
• Project management.
• Internet research.
• Address the public and others professionally and diplomatically.
• Work independently.
• Maintain confidentiality.
• Proficient in Microsoft Office Products including Word, Excel and PowerPoint.

Responsibilities

• Provides administrative support to the Dental Practice Administrator and Director of Dental Services.
• Manages casework for patients, coordinating with dentists, residents, SEARCH travel coordinators, and local medical practices.
• Coordinates pediatric hospital referrals, pre-operative appointments, Medicaid travel, and notification of dates.
• Facilitates patient referrals within SEARHC, IHS, or outside agencies as requested by the provider.
• Reviews referrals for completeness and tracks progress/outcomes.
• Serves as primary contact for other Case Managers.
• Maintains referral records and credentialing files.
• Prepares letters, memos, reports, presentations, and routine correspondence.
• Assists with schedules and calendars.

Skills

Communication skills

Project management

Internet research

Public communication

Independence

Confidentiality

Microsoft Office

Education

Associate’s degree in Business Administration

Tools

Electronic Dental Record software

Job description

Holland America-Princess (Holland America Dawson City Inn) seeks an Administrative Assistant to support the Dental Practice Administrator and Director of Dental Services. This role manages patient referrals, coordinates with dentists, and ensures smooth case flow across SEARHC networks.

Responsibilities include reviewing referrals, maintaining credentialing files, preparing correspondence, and assisting with calendars and reports.