Dental Patient Services & Scheduling Coordinator

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 34,440 - 41,383; Full time

Benefits offered by this job

Health insurance

Dental and vision benefits

Paid time off

Job summary

SEARHC seeks an organized receptionist to greet patients, collect demographics and insurance details, and manage patient check‑in at a dental clinic. The role includes scheduling, insurance verification, and handling payments with sensitivity to financial assistance options.

Strong customer service and communication skills are essential. The position supports a non-profit healthcare consortium serving Southeast Alaska residents, with benefits like retirement, PTO, health/dental/vision, life and

Qualifications

• High school diploma or equivalent preferred.
• Basic Life Support (BLS) certification required within 3 months of hire.
• 1-2 years of office/business experience or customer service experience.
• 3 years of healthcare or dental setting or equivalent with 2 years progressively responsible experience in customer service is preferred.

Responsibilities

• Responsible for scheduling multi-provider (Dentist, Hygiene, DHAT) appointments and maintaining specialty clinic schedules.
• Directs phone calls to appropriate care providers and manages the voicemail system.
• Handles patient billing inquiries, verifies insurance, and assists with payment options.
• Provides primary receptionist support including greeting patients and collecting demographic/insurance information.
• Assists with patient registration, referrals, and coordination with outside agencies as needed.

Skills

Problem solving

Interpersonal communication

Verbal communication

Written communication

Time management

Organization

Customer service

Education

High school diploma or equivalent

Tools

Electronic Health Record

Job description

SEARHC seeks an organized receptionist to greet patients, collect demographics and insurance details, and manage patient check‑in at a dental clinic. The role includes scheduling, insurance verification, and handling payments with sensitivity to financial assistance options.

Strong customer service and communication skills are essential. The position supports a non-profit healthcare consortium serving Southeast Alaska residents, with benefits like retirement, PTO, health/dental/vision, life and