Dental Call Center

Williams Implant Wesley Chapel; Wesley Chapel (FL); Vor Ort; USD 38.000 - 48.000; Vollzeit

Zusammenfassung

Marquee Dental Partners seeks a Patient / Call Center Coordinator to independently manage front office operations under the guidance of the Operations Leader. You will secure financial commitment from patients and handle scheduling, insurance claims, and patient service with a focus on ensuring an exceptional patient experience.

The role requires a high school diploma or equivalent and at least 2 years of business/office experience, with strong customer service, tech skills, and a

Qualifikationen

• High School diploma or equivalent
• 2+ years of business/office experience
• Knowledge of HIPAA and OSHA safety procedures

Aufgaben

• Help gain a financial commitment from the patient.
• Runs all front desk functions: scheduling, answering phones, check-in/out, reports, filing insurance claims, patient service.
• Maximize patient benefits with insurance companies to ensure proper payment.
• Assist patients in making the best possible decisions for their needs.
• Provide outstanding customer service and resolve patient concerns.
• Ensure patients have an extraordinary experience in the office.
• Follow HIPAA and company standards to protect PHI and patient information.
• Report to the Operations Leader and collaborate with doctors and staff to deliver care.
• Complete Continuing Education as required for self and staff.

Kenntnisse

Self-starter

Independent worker

Goal achiever

Customer service

Tech savvy

Lifelong learner

Feedback receptiveness

Ausbildung

High School diploma or equivalent

Jobbeschreibung

The Patient / Call Center Coordinator has the skills, responsibilities, tasks and expectations to independently run the front office operations of a Marquee Dental Partners under the guidance and support of the Operations Leader. The BA I contributes to the financial success of the practice by ensuring that patients are the number one priority when they arrive at the practice. The BA I is responsible for gaining financial commitment from the patient in order to start the best possible treatment.

Working under the direction of the Operations Leader, the tasks and responsibilities of a Business Assistant I include but are but not limited to:

• Help gain a financial commitment from the patient.
• Runs all functions at the front desk including but not limited to scheduling, answering phones, checking in patients, checking out patients, running reports, filing insurance claims, and all patient related customer service.
• Works with insurance companies to maximize patient benefits and ensure the practice is properly paid for patient services rendered.
• Utilize tools skills and talents to assist patients in making the best possible decision for their needs and helping them get healthier and happier.
• Has a "yes mentality" when helping patients.
• Makes a positive first impression with patients by phone or in person.
• Be a champion of the Marquee Dental Partners Mission, Vision, and Values
• Ensure that ALL patients have an extraordinary experience in a Marquee office
• Hold self and staff accountable for successful completion of projects, job duties, and all company deliverables.
• Complete Continuing Education as required for self and staff. Follow required HIPAA and OSHA safety procedures, as necessary.
• Exhibit outstanding customer service with patient as priority; partnering with staff, timely and successfully resolve patient complaints, concerns and questions.
• Continually build and nurture a positive working relationship with the Operations Leader, doctor(s), hygiene and dental assistants
• Strictly follow HIPAA and company standards to protect Patient Health Information (PHI) and patient personal and financial information including credit card, social security numbers etc.
• Properly process insurance claims to ensure patient benefits are maximized
• Other duties and responsibilities assigned

Required

• High School diploma or equivalent
• 2 or more years of business / office experience

Certifications

• None

Knowledge/Skills/Abilities

• Self-starter, Independent worker/thinker
• Goal achiever
• Customer Service Focused
• Tech savvy, computer proficient
• Lifelong learner, committed to continual educational advancement
• Can take respectful, constructive feedback