Business Assistant I

CPF Dental; Chattanooga (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Marquee Dental Partners seeks a Business Assistant I to independently manage front office operations under the guidance of the Operations Leader. You will focus on getting patients to commit financially for treatments and deliver an outstanding patient experience from arrival to checkout.

Key duties include scheduling, answering phones, processing insurance claims, and maximizing benefits while protecting PHI and complying with HIPAA and OSHA standards.

Qualifications

• High School diploma or equivalent.
• 2+ years of business/office experience.
• Knowledge of HIPAA and OSHA safety procedures.

Responsibilities

• Handle front desk operations including scheduling, answering phones, check-in and check-out.
• Process insurance claims and maximize patient benefits.
• Gain financial commitment from patients for treatments.
• Deliver exceptional patient service and resolve complaints promptly.
• Maintain HIPAA compliance and protect PHI and patient data.
• Collaborate with Operations Leader and staff to ensure smooth office operations.

Skills

Self-starter

Independent worker/thinker

Goal achiever

Customer service focused

Tech savvy

Lifelong learner

Education

High School diploma or equivalent

Job description

The Business Assistant I (BA I) has the skills, responsibilities, tasks and expectations to independently run the front office operations of a Marquee Dental Partners under the guidance and support of the Operations Leader. The BA I contributes to the financial success of the practice by ensuring that patients are the number one priority when they arrive at the practice. The BA I is responsible for gaining financial commitment from the patient in order to start the best possible treatment.

Working under the direction of the Operations Leader, the tasks and responsibilities of a Business Assistant I include but are but not limited to:

• Help gain a financial commitment from the patient.
• Runs all functions at the front desk including but not limited to scheduling, answering phones, checking in patients, checking out patients, running reports, filing insurance claims, and all patient related customer service.
• Works with insurance companies to maximize patient benefits and ensure the practice is properly paid for patient services rendered.
• Utilize tools skills and talents to assist patients in making the best possible decision for their needs and helping them get healthier and happier.
• Has a \" yes mentality \" when helping patients.
• Makes a positive first impression with patients by phone or in person.
• Be a champion of the Marquee Dental Partners Mission, Vision, and Values
• Ensure that ALL patients have an extraordinary experience in a Marquee office
• Hold self and staff accountable for successful completion of projects, job duties, and all company deliverables.
• Complete Continuing Education as required for self and staff. Follow required HIPAA and OSHA safety procedures, as necessary.
• Exhibit outstanding customer service with patient as priority; partnering with staff, timely and successfully resolve patient complaints, concerns and questions.
• Continually build and nurture a positive working relationship with the Operations Leader, doctor(s), hygiene and dental assistants
• Strictly follow HIPAA and company standards to protect Patient Health Information (PHI) and patient personal and financial information including credit card, social security numbers etc.
• Properly process insurance claims to ensure patient benefits are maximized
• Other duties and responsibilities assigned

Required

• High School diploma or equivalent
• 2 or more years of business / office experience

Certifications

• None

Knowledge/Skills/Abilities

• Self-starter, Independent worker/thinker
• Goal achiever
• Customer Service Focused
• Tech savvy, computer proficient
• Lifelong learner, committed to continual educational advancement
• Can take respectful, constructive feedback