Dental Call Center

CPF Dental; Wesley Chapel (FL); Vor Ort; USD 19.000 - 30.000; Vollzeit

Zusammenfassung

Marquee Dental Partners is seeking a proactive Business Assistant I to manage front desk operations and patient intake. You will secure financial commitments and coordinate scheduling, billing, and patient service with a focus on HIPAA compliance and patient satisfaction.

Under the Operations Leader, you will support insurance claims processing, data reporting, and staff collaboration to ensure an extraordinary patient experience in every visit.

Qualifikationen

• High School diploma or equivalent.
• 2+ years of business/office experience.

Aufgaben

• Handle front desk functions: scheduling, phones, check-ins/outs, and patient service.
• Work with insurance to maximize patient benefits and ensure proper payment.
• Provide excellent patient service and resolve complaints.
• Maintain HIPAA and OSHA safety procedures.
• Assist Operations Leader and uphold Marquee Dental Partners mission/values.
• Complete required continuing education.

Kenntnisse

Self-starter

Independent worker

Goal achiever

Customer service

Tech savvy

Lifelong learner

Feedback receptiveness

Ausbildung

High School diploma or equivalent

Jobbeschreibung

The Patient / Call Center Coordinator has the skills, responsibilities, tasks and expectations to independently run the front office operations of a Marquee Dental Partners under the guidance and support of the Operations Leader. The BA I contributes to the financial success of the practice by ensuring that patients are the number one priority when they arrive at the practice. The BA I is responsible for gaining financial commitment from the patient in order to start the best possible treatment.

Working under the direction of the Operations Leader, the tasks and responsibilities of a Business Assistant I include but are but not limited to:

• Help gain a financial commitment from the patient.
• Runs all functions at the front desk including but not limited to scheduling, answering phones, checking in patients, checking out patients, running reports, filing insurance claims, and all patient related customer service.
• Works with insurance companies to maximize patient benefits and ensure the practice is properly paid for patient services rendered.
• Utilize tools skills and talents to assist patients in making the best possible decision for their needs and helping them get healthier and happier.
• Has a "yes mentality" when helping patients.
• Makes a positive first impression with patients by phone or in person.
• Be a champion of the Marquee Dental Partners Mission, Vision, and Values
• Ensure that ALL patients have an extraordinary experience in a Marquee office
• Hold self and staff accountable for successful completion of projects, job duties, and all company deliverables.
• Complete Continuing Education as required for self and staff. Follow required HIPAA and OSHA safety procedures, as necessary.
• Exhibit outstanding customer service with patient as priority; partnering with staff, timely and successfully resolve patient complaints, concerns and questions.
• Continually build and nurture a positive working relationship with the Operations Leader, doctor(s), hygiene and dental assistants
• Strictly follow HIPAA and company standards to protect Patient Health Information (PHI) and patient personal and financial information including credit card, social security numbers etc.
• Properly process insurance claims to ensure patient benefits are maximized
• Other duties and responsibilities assigned

Required

• High School diploma or equivalent
• 2 or more years of business / office experience

Certifications

• None

Knowledge/Skills/Abilities

• Self-starter, Independent worker/thinker
• Goal achiever
• Customer Service Focused
• Tech savvy, computer proficient
• Lifelong learner, committed to continual educational advancement
• Can take respectful, constructive feedback