Dental Billing & Payments Specialist

WEST COAST DENTAL SERVICES; Los Angeles (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

West Coast Dental Services in Los Angeles, CA is seeking a Payment Posting Representative to handle insurance billing, data entry, and front-office duties. The role involves posting benefits, tracing payments, verifying eligibility, and scheduling. Strong bilingual skills and HIPAA compliance are essential for success.

The position is full-time with hourly pay and requires accuracy, multitasking, and a customer-focused approach in a fast-paced dental office environment.

Qualifications

• High School diploma or GED required.
• Bilingual: English & Spanish required.
• Proficient with PC and Outlook.
• Knowledge with NEA-Fast Attach and Dental Exchange.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Ability to maintain professional demeanor with staff and patients.

Responsibilities

• Enter treatment diagnosis and production into the West Coast Dental System on a daily basis.
• Print and submit treatment authorizations requests on a daily basis.
• Bill out claims on a daily basis / Bill out supplemental claims on a daily basis (HMO).
• Print HMO encounter forms daily and mail on a monthly basis.
• Prepare and submit specialty referrals on a daily basis.
• Process all notices of authorization received and call the patients weekly.
• Call approved specialty patients to schedule appointments.
• Respond to re-submission of turnaround documents from insurance companies, requesting additional information.
• Maintain accurate billing data, reporting/supporting documents, records, and reports.
• Post explanations of benefits on insurance and Denti-Cal as soon as they are received.
• Prepare or run an aging report of accounts over 30 days and follow up on balances.
• Trace all outstanding claims weekly.
• Follow-up with patients via reminder calls, notices, and letters.
• Answer telephones and schedule appointments.
• Verify patient benefits eligibility.
• Collect patient payments, post payments, and print receipts.
• Assist the Office Manager with printing, reviewing, and faxing reports at close.
• Assist with collections, reconciliation and deposit preparation at closing.
• Perform data entry and file patient charts as instructed.
• Attend staff meetings and team huddles.
• Comply with Federal and State legislation pertaining to billing matters.
• Maintain compliance with State, Federal, and other laws and policies.

Skills

Bilingual English & Spanish

PC & Outlook

Written & Verbal communication

multitasking

Professional demeanor

Organization skills

Education

High School diploma or GED

Tools

NEA-Fast Attach

Dental Exchange

Job description

West Coast Dental Services in Los Angeles, CA is seeking a Payment Posting Representative to handle insurance billing, data entry, and front-office duties. The role involves posting benefits, tracing payments, verifying eligibility, and scheduling. Strong bilingual skills and HIPAA compliance are essential for success.

The position is full-time with hourly pay and requires accuracy, multitasking, and a customer-focused approach in a fast-paced dental office environment.