Dental B2B Customer Success Specialist

Specialty Appliances, Inc.; Tulsa (OK); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Short-term & Long-Term Disability

AD&D and Life Insurance Policies

Paid Vacation

8 Paid Company Holidays

401(k) with company match

Job summary

Specialty Appliances, Inc. is seeking a Customer Success Specialist to communicate with dental practices by phone and email, answering questions about orders and product information. The role emphasizes professionalism, accuracy, and strong relationships with customers in a dental lab context.

You will report to the Customer Success Lead and work Monday–Friday, 8:00 AM to 5:00 PM, supporting case status updates and collaboration across departments to ensure a positive customer experience.

Qualifications

• High school diploma or GED required.
• Fluent in English; Spanish a plus.
• Experience in customer service via phone and email.

Responsibilities

• Answer customer calls professionally and timely.
• Provide friendly, accurate, and solution-focused support.
• Respond to questions about cases, timelines, pickups, deliveries.
• Maintain professionalism with doctors and office staff.
• Follow up with customers for missing information or resolution.
• Document customer communications accurately.
• Coordinate with production, shipping, invoicing, and other departments.

Skills

Excellent communication

Professional phone presence

Customer service

Multitasking

Bilingual English/Spanish

Education

High school diploma or GED

Tools

MS Office

Job description

Specialty Appliances, Inc. is seeking a Customer Success Specialist to communicate with dental practices by phone and email, answering questions about orders and product information. The role emphasizes professionalism, accuracy, and strong relationships with customers in a dental lab context.

You will report to the Customer Success Lead and work Monday–Friday, 8:00 AM to 5:00 PM, supporting case status updates and collaboration across departments to ensure a positive customer experience.