Dental Assitant

E-Solutions INC; Tennessee; On-site; USD 30,000 - 36,000; Full time

Job summary

E-Solutions INC is seeking a Dental Public Health Office Assistant to join our dental clinic team in Tennessee. The role combines front-office duties with public health eligibility processes, including patient registration, scheduling, and data entry across multiple software systems.

Responsibilities include managing appointments, collecting demographics, verifying program eligibility, and coordinating referrals.

Qualifications

• High School Diploma or equivalent and two years of full-time customer service or clerical/office work experience.
• Experience in customer service delivery and clerical tasks.
• Must have a valid driver’s license and be willing to travel regionally within Tennessee.

Responsibilities

• Schedule and manage patient appointments
• Inform patients of visit requirements
• Collect and update demographic information for registration
• Review documentation to determine program eligibility
• Input data into health department management information systems
• Interact with multiple software systems to input/receive information
• Process cash drawer and balance to ensure accuracy
• Inform clients of their rights and responsibilities for program participation
• Obtain prior authorization per guidance before releasing medical information
• Assist in obtaining prior authorization from insurers with documentation
• Compile appropriate forms for services requested to ensure clinic flow
• Scan and index records into the electronic dental record
• Maintain a positive, cooperative work environment

Skills

Scheduling

Customer service

Clerical/office work

Data entry

Team collaboration

Education

High School Diploma or equivalent

Tools

Dental EHR

MIS systems

Job description

Job Description

JOB OVERVIEW:

Client is seeking a Dental Public Health Office Assistant/Dental Assistant. Client provides public health, primary care, and dental services. The Dental Public Health Office Assistant performs clerical tasks in the health department dental clinic(s). These tasks include patient registration, scheduling, patient check-in and check-out, patient reminder and follow-up calls, referral coordination and other duties as assigned. Applicants should be customer-focused, self-motivated, team-oriented, and willing to travel as needed throughout the region.

KEY RESPONSIBILITIES:

• Schedule and manage patient appointments
• Inform patients of any visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into the health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization per guidance, before releasing medical information
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable
• Compile appropriate forms for services requested to ensure efficient clinic flow
• Scan and index records into the electronic dental record
• Maintain a positive, constructive, and cooperative work environment

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. This position requires a current driver’s license and a Tennessee Bureau of Investigation background check.

Substitution of Education for Experience: Coursework credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

PREFERRED QUALIFICATIONS:

Prefer candidate to have an active TN RDA license to allow for assisting chairside during emergencies or staffing shortages, in addition to possessing dental front office experience including understanding of dental terminology for accurate scheduling and insurance coding.