Dental and Orthodontic Virtual Assistant – PL

remote work; United States; Remote; USD 25,000 - 39,000; Full time

Job summary

HelpSquad, a remote provider supporting U.S.-based dental offices and orthodontic practices, seeks an administrative support specialist to manage front desk duties, scheduling, patient coordination, and revenue cycle tasks.

You will handle calls, appointment reminders, new patient registration, verify insurance, submit claims, and support communications between patients and providers. Strong English and ability to work independently in a remote setting are essential.

Qualifications

• Hands-on experience in a dental office or orthodontic practice.
• Experience in front desk, scheduling, insurance verification, or billing.
• Familiarity with dental practice management systems (Dentrix, Eaglesoft, Open Dental, Curve Dental, Ortho2, Cloud 9, etc.) is a plus.
• Experience using dental insurance portals and communicating with U.S. providers preferred.
• Strong written and spoken English and professional patient communication.
• Ability to work independently in a remote environment and manage multiple tasks.

Responsibilities

• Handle incoming calls, schedule and confirm appointments, and manage reminders.
• Assist with new patient registration and maintain accurate patient records.
• Coordinate provider schedules, consultations, and follow up visits.
• Verify dental insurance eligibility, benefits, and assist with estimates.
• Submit dental claims, monitor statuses, and support accounts receivable.
• Support treatment plan coordination and communication between patients, providers, and staff.

Skills

Dental office exp

Front desk exp

Scheduling exp

English communication

Tools

Dentrix

Eaglesoft

Open Dental

Curve Dental

Ortho2

Cloud 9

Job description

About the role

HelpSquad is a remote provider supporting U.S. based dental offices and orthodontic practices. This role owns administrative support in dental and orthodontic operations, including front desk duties, scheduling, patient coordination, and revenue cycle tasks.

What you'll do

• Handle incoming calls, schedule and confirm appointments, and manage reminders
• Assist with new patient registration and maintain accurate patient records
• Coordinate provider schedules, consultations, and follow up visits
• Verify dental insurance eligibility, benefits, and assist with estimates
• Submit dental claims, monitor statuses, and support accounts receivable
• Support treatment plan coordination and communication between patients, providers, and staff

What they're looking for

• Hands-on experience in a dental office or orthodontic practice
• Experience in front desk, scheduling, insurance verification, or billing
• Familiarity with dental practice management systems (Dentrix, Eaglesoft, Open Dental, Curve Dental, Ortho2, Cloud 9, etc.) is a plus
• Experience using dental insurance portals and communicating with U.S. providers preferred
• Strong written and spoken English and professional patient communication
• Ability to work independently in a remote environment and manage multiple tasks

For applicants in Nigeria

• The listing states a remote role supporting U.S. based practices; it does not specify Nigeria-specific eligibility, timezone, or work authorization requirements beyond remote, so confirm before interviewing
• The listing does not state a timezone requirement; confirm before interviewing
• The listing does not state pay currency or range; confirm before interviewing
• The listing does not specify visa or work authorization details; confirm before interviewing