Denplan Customer Advisor

Simplyhealth; United States; Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Group bonus

Generous pension

36 days holiday

Flexible benefits

Health plan

Wellbeing hub

Discounts

Volunteer days

Recognition awards

Job summary

Simplyhealth Denplan Customer Advisor in Freemantle, Hampshire, is a busy, telephone-based role handling 30-50 calls daily, providing reassurance and processing customer information according to policies.

You will work from home with a smart-working approach and occasional office days, enjoying a competitive salary (£26,936 FTE) plus generous benefits including a pension, 36 days holiday, and discounts.

Qualifications

• Comfortable handling a high volume of inbound calls.
• Empathetic, customer-focused approach with strong listening skills.
• Ability to follow policies and process information accurately.
• Capable of working independently in a home setup.

Responsibilities

• Handle inbound customer calls and manage a busy queue (30–50 daily).
• Provide reassurance and support in urgent situations.
• Process customer information accurately per policies.
• Deliver a positive and professional customer experience.

Skills

Telephone speaking

Customer focus

Attention to detail

Problem solving

Independent work from home

Job description

Denplan Customer Advisor

Location: Freemantle, Hampshire, GB, SO15 3

Company: Simplyhealth

Application Deadline: 2027-01-08T11:02:30.957

About The Role

We're not just your average health company; we're aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we're the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

This is a busy, predominantly telephone-based role where you'll help customers and process claims quickly and efficiently during times of need.

What you'll be doing:

• Handling inbound customer calls
• Managing a busy call queue, typically taking between 30-50 calls per day
• Providing reassurance and support to customers in urgent situations
• Processing customer information accurately in line with policies and procedures
• Delivering a positive and professional customer experience

What's in it for you?

As well as a competitive salary, our benefits package includes:

• Group bonus scheme
• Generous pension with a 6% pension gift from us
• 36 days holiday (with the option to buy and sell a further 5 days)
• Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more)
• Your own health plan
• Access to a wellbeing hub
• Shopping discounts
• Recognition awards healthcare scheme healthcare scheme
• Give as you earn
• 3 volunteering days

Work Environment & Flexibility

We have a head office in Hampshire, but depending on your role, you'll be able to enjoy our 'smart working' approach. This means you can flex when and where you spend your time. For many of us, this means day-to-day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.

About You

What we're looking for:

• Someone who enjoys talking on the telephone and is confident handling a high volume of calls
• A kind, empathetic and customer-focused approach
• Strong attention to detail
• Ability to work independently from home
• Good problem-solving and organisational skills
• Confidence working in a fast-paced call centre environment
• A private workspace and reliable internet connection

This role would suit someone who enjoys helping others, remains calm under pressure and takes pride in delivering excellent customer service.

Your Recruitment Journey

We're focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

Your process:

• Screening call with Talent Acquisition Team
• Interview with the hiring manager and team
• Offer

Please note: Working for a purpose-driven company like ours is a fantastic opportunity, so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and won't be able to consider applications after that time.

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Salary & Application Details

Salary: FTE 26,936 plus excellent benefits