Denali Jeep Tour Manager Assistant: Ops & Guides

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Single Room Housing

Job summary

Denali Jeep Excursions is hiring a Jeep Assistant Tour Manager to serve as the GM's liaison and primary on-site contact for guides. You will guide tours when scheduled and help guests with transportation to lodgings and launch sites.

Requirements include 5+ years in customer service, 1+ year tour guiding, a clean MVR, and the ability to work long hours in variable conditions. A safety-first mindset and strong communication skills are essential.

Qualifications

• Minimum 5 years in customer service, tourism industry preferred.
• Minimum 1 year working as a tour guide in some capacity.
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 10 hours a day.
• Must have a "Safety First" mentality.
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• Maintain a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in maintenance as needed.
• Strong, professional written and verbal communications skills.

Responsibilities

• Be the point of contact between the GM and guides.
• Step in for the GM when away or off.
• Schedule and guide tours as needed.
• Assist guest transportation to lodgings and launch site.
• Assist with ordering and inventory.
• Support Jeep maintenance with the mechanic as needed.
• Understand and enforce safety protocols.
• Ventures include van/bus driving.

Skills

Customer service

Tour guiding

MVR clean

Stamina (10h)

Safety mindset

Flexibility

Calm under pressure

Positive attitude

Maintenance assistance

Communication skills

Job description

Denali Jeep Excursions is hiring a Jeep Assistant Tour Manager to serve as the GM's liaison and primary on-site contact for guides. You will guide tours when scheduled and help guests with transportation to lodgings and launch sites.

Requirements include 5+ years in customer service, 1+ year tour guiding, a clean MVR, and the ability to work long hours in variable conditions. A safety-first mindset and strong communication skills are essential.