Jeep Assistant Tour Manager

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Single Room Housing

Job summary

Denali Jeep Excursions is hiring a Jeep Assistant Tour Manager to serve as the GM's liaison and primary on-site contact for guides. You will guide tours when scheduled and help guests with transportation to lodgings and launch sites.

Requirements include 5+ years in customer service, 1+ year tour guiding, a clean MVR, and the ability to work long hours in variable conditions. A safety-first mindset and strong communication skills are essential.

Qualifications

• Minimum 5 years in customer service, tourism industry preferred.
• Minimum 1 year working as a tour guide in some capacity.
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 10 hours a day.
• Must have a "Safety First" mentality.
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• Maintain a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in maintenance as needed.
• Strong, professional written and verbal communications skills.

Responsibilities

• Be the point of contact between the GM and guides.
• Step in for the GM when away or off.
• Schedule and guide tours as needed.
• Assist guest transportation to lodgings and launch site.
• Assist with ordering and inventory.
• Support Jeep maintenance with the mechanic as needed.
• Understand and enforce safety protocols.
• Ventures include van/bus driving.

Skills

Customer service

Tour guiding

MVR clean

Stamina (10h)

Safety mindset

Flexibility

Calm under pressure

Positive attitude

Maintenance assistance

Communication skills

Job description

Denali Jeep Excursions

Jeep Assistant Tour Manager

$17.00 - $19.00 / hour + tips

Denali!

As the Denali Jeep Assistant Tour Manager, you will be a point of contact between the GM and the rest of the guides. You will also be the go-to person when the GM is not around or on a day off. The other times you will be scheduled for guiding tours, and helping with guest transportation to and from the lodgings and tour launch site.

Key Responsibilities and Accountabilities

• All Denali Highway Adventure Guide responsibilities and accountabilities.
• Assisting the GM with most day-to-day operations of Denali Jeep.
• Able to manage guides.
• Understand the tour operations and schedule.
• Provide assistance in ordering/inventory.
• Be able to help Denali Park Adventures mechanic with routine and daily maintenance of Jeeps, and other company vehicles as needed.
• Be knowledgeable of the safety protocols and procedures.
• Van/bus driving.

Required Qualifications (in addition to Jeep Tour Guide qualifications)

• Minimum 5 years working in customer service, tourism industry preferred
• Minimum 1 year working as a tour guide in some capacity
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 10 hours a day.
• Must have a "Safety First" mentality
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• Ability to maintain and project a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in maintenance as needed.
• Strong, professional written and verbal communications skills.

Preferred Qualifications (in addition to Jeep Tour Guide qualifications)

• Experience managing in a fast-paced, guest service atmosphere.
• Experience in shuttle driving.
• General knowledge of Jeep maintenance
• Familiarity with Denali National Park history, landscape and wildlife.
• Prior visitation to Denali.

Pay: $19 ($17 hourly base wage + $2 per hour end of season bonus) + TIPS (tips will add at least $4-8/hour)

Single Room Housing