Jeep Tour Operations Lead

Denali Park Adventures; Alaska; On-site; Full time

Job description

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As the Denali Jeep Assistant Tour Manager, you will be a point of contact between the GM and the rest of the guides. You will also be the go-to person when the GM is not around or on a day off. The other times you will be scheduled for guiding tours, and helping with guest transportation to and from the lodgings and tour launch site.

Key Responsibilities and Accountabilities

• All Denali Highway Adventure Guide responsibilities and accountabilities.
• Assisting the GM with most day-to-day operations of Denali Jeep.
• Able to manage guides.
• Understand the tour operations and schedule.
• Provide assistance in ordering/inventory.
• Be able to help Denali Park Adventures mechanic with routine and daily maintenance of Jeeps, and other company vehicles as needed.
• Be knowledgeable of the safety protocols and procedures.
• Van/bus driving.

Required Qualifications (in addition to Jeep Tour Guide qualifications)

• Minimum 5 years working in customer service, tourism industry preferred
• Minimum 1 year working as a tour guide in some capacity
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 10 hours a day.
• Must have a “Safety First” mentality
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• Ability to maintain and project a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in maintenance as needed.
• Strong, professional written and verbal communications skills.

Preferred Qualifications (in addition to Jeep Tour Guide qualifications)

• Experience managing in a fast-paced, guest service atmosphere.
• Experience in shuttle driving.
• General knowledge of Jeep maintenance
• Familiarity with Denali National Park history, landscape and wildlife.
• Prior visitation to Denali.

Pay: $19 ($17 hourly base wage + $2 per hour end of season bonus) + TIPS (tips will add at least $4-8/hour)