(DEN) Supervisor, Hub Services

unitedgroundexpressexternal; Colorado; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flight privileges

Discount program

Vacation & Sick Time

Medical plan options

Flexible Spending Accounts

401(k)

Paid training

Parking/transportation assistance

Annual incentive plan

Job summary

United Ground Express at Denver International Airport is seeking a Supervisor to oversee station personnel and ensure compliance with safety, quality, and service standards across the operation. You will coach staff, manage schedules, and uphold a positive, efficient work environment to deliver outstanding customer service.

The role requires aviation leadership experience, a High School Diploma with supervisory background, and a flexible, hands-on approach to a 24/7 operation.

Qualifications

• Minimum 2 years of aviation leadership experience.
• High School Diploma and previous supervisory experience.
• Ability to work independently in a dynamic, fast paced operational environment.
• Analytical thinking, goal-directed leadership, and service-oriented performance.
• Strong communication and interpersonal skills.
• Strong problem-solving skills and drive for excellence.
• Organization and planning skills.
• Strong leadership skills with the ability to motivate and coach others.
• Experience supervising Union represented work group preferred.
• Must possess and maintain a valid US state driver’s license.

Responsibilities

• Provide coaching and direction to the station personnel to achieve or exceed performance expectations.
• Ensure compliance with all safety requirements.
• Set a positive example for the station team members to ensure excellent customer service.
• Schedule and monitor daily work assignments to ensure proper staffing levels while delivering a superior level of customer service.
• Ensure all employees are properly trained and understand their assigned duties.
• Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed.
• Maintain a safe, caring, dependable and efficient operation at all times.
• Perform other duties as assigned.

Skills

Aviation leadership

Supervisory experience

Communication skills

Problem-solving

Organization & planning

Independent work

MS Office applications

Driver's license

Education

High School Diploma

Tools

MS Office suite

Job description

What to expect:

The Supervisor is responsible for oversight of UGE personnel, ensuring compliance with all operational, safety, quality and compliance standards established by United Ground Express, United Airlines and any regulatory authorities.

How you will make an impact:

• Provide coaching and direction to the station personnel to achieve or exceed performance expectations.
• Ensure compliance with all safety requirements.
• Set a positive example for the station team members to ensure excellent customer service.
• Maintain a positive work environment, strong employee relations and collaborative relationships.
• Demonstrate a calm demeanor during periods of high volume or irregular operations.
• Schedule and monitor daily work assignments to ensure proper staffing levels while delivering a superior level of customer service.
• Ensure all employees are properly trained and understand their assigned duties.
• Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed.
• Ensure the operation functions in a safe, caring, dependable and efficient manner at all times.
• Perform other duties as assigned.

What you will bring:

Required Experience, Qualifications & Skills:

• Minimum 2 years of aviation leadership experience
• High School Diploma and previous supervisory experience
• Ability to work independently
• Ability to work in a dynamic, fast paced operational environment
• Analytical thinking, goal-directed leadership, and service-oriented performance
• Strong communication and interpersonal skills
• Strong problem-solving skills and drive for excellence
• Organization and planning skills
• Strong leadership skills with the ability to motivate and coach others
• Experience supervising Union represented work group preferred
• Must possess and maintain a valid US state driver's license (Suspended, expired, revoked, or denied licenses are not valid)
• MS Office applications
• Must have flexible schedule availability to cover a 24 hour per day 7 day per week operation including weekends and holidays as assigned
• Must be able to stand, lift, bend, push, and pull for extended periods of time, lift up to 70 lbs. and work outside in all types of weather conditions

Preferred Experience, Qualifications & Skills

• Experience supervising Union represented work group preferred.

Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here: Internal_Candidate_Eligibility_Form.2024

Total Rewards:

Salary will be competitive and commensurate with experience.

As a UGE employee you’ll receive the following:

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

ADA Specifications

• Ability to communicate and interact with others in the English language, both oral and written.

• Repetitive motions that may include the wrists, hands, and/or fingers.
• Requires ability to use computers and other office equipment.
• Requires ability to sit, stand and walk for extended periods of time.
• Ability to pass all pre-screening clearances applicable to position qualifications.

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTQ

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

Denver International Airport