Demo Site Manager

Rippling; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

Rippling is seeking a Demo Site Manager to own the strategy, maintenance, and continuous improvement of our demo environments, ensuring they are realistic and reliable to support GTM efforts. You will partner with Product, IT, and Solutions Consulting leadership to maintain uptime and deploy scalable demos.

The role involves building industry- and persona-based environments, scripting and storytelling assets, and driving readiness for product launches.

Qualifications

• 5+ years in Solutions Consulting, Pre-Sales Engineering, or Demo Engineering.
• Strong understanding of SaaS GTM motions and demo workflows.
• Technical fluency in HRIS/Payroll/IT platforms.
• Proficient with Jira, Slack, and data/reporting tools (Looker, Tableau).
• Excellent communication, project management, and cross-functional collaboration skills.
• Creative problem solver with an eye for detail and demo storytelling.

Responsibilities

• Demo Environment Management: oversee day-to-day operations, incidents, health, uptime, stability, and performance of all demo environments.
• Managed Site Ownership: own configuration, cleanup, and optimization of managed demo sites; create new sites for industry and global needs; explore infrastructure improvements with IT/R&D.
• Product & Tools Partnership: collaborate with Product GTM and Engineering to ensure features are integrated and stable; ensure demo readiness for launches; represent SC and GTM needs; maintain timely fixes with project management.
• Custom Demo Builds: design industry-specific and persona-based demo environments; support custom builds for large deals/events; develop reusable scripts and assets.
• Demo Site Support & Incident Response: escalate issues via Jira; provide proactive communication on known issues and resolutions.
• Reporting & Data Insights: track usage, health trends, and resolution rates; deliver monthly business reviews with metrics.
• Security & Access Management: manage access control and data hygiene across shared environments; remove access for terminations; manage ownership transfers.
• Communication & Enablement: publish updates via newsletters and Confluence; document best practices and environment guides; collect feedback from SCs and AEs to prioritize improvements.

Skills

Demo storytelling

Communication

Project management

Cross-functional collaboration

Tools

Jira

Slack

Looker

Tableau

Job description

About the role

The Demo Site Manager owns the strategy, maintenance, and continuous improvement of Rippling’s demo environments—ensuring they are realistic, reliable, and aligned with our go-to-market needs. This role bridges technical execution, enablement, and storytelling to deliver world-class demo experiences that empower GTM teams to sell with impact.

You will act as the central point of contact for demo site health, scalability, and release readiness—partnering with Product, Tools, IT, and Solutions Consulting leadership to ensure our demo ecosystem evolves in tandem with Rippling’s growth.

Responsibilities:

1. Demo Environment Management

• Oversee the day-to-day operations, incidents, and health of all demo environments. Be aware of key issues and strategically build plans to limit the impact and ensure we have consistency.
• Maintain visibility into environment uptime, stability, and performance.

2. Managed Site Ownership

• Own configuration, cleanup, and optimization of managed demo sites.
• Create new managed demo sites based on industry & global needs.
• Partner with IT and R&D to explore improved infrastructure capabilities (e.g., environment resets, automation).

3. Product & Tools Partnership

• Collaborate closely with Product GTM and Engineering to ensure new features are properly integrated and stable in demo environments.
• Manage demo readiness for new product launches—scripts, click paths, seeding, and training documentation.
• Represent SC and GTM needs in product planning and top product ask discussions.
• Builds deep relationship with engineering and uses project management to ensure timeliness of fixes.

4. Custom Demo Builds

• Design and maintain industry-specific and persona-based demo environments (e.g., Restaurant, Manufacturing, Healthcare).
• Support custom builds for large deals, events, and global selling motions.
• Develop reusable demo scripts and assets to standardize storytelling across the field.

5. Demo Site Support & Incident Response

• Escalate critical or recurring issues via Jira tickets, tracking to resolution.
• Provide proactive communication to field teams around known issues and resolutions.

6. Reporting & Data Insights

• Track, analyze, and report demo site usage, health trends, and issue resolution rates.
• Deliver monthly business reviews (MBRs) with metrics such as:
• • Demo Issues Resolved (by priority)
  • Projects Completed
  • SC Satisfaction and Feedback
  • Environment uptime & performance metrics

7. Security & Access Management

• Manage access control, ensuring demo environment data integrity and compliance.
• Remove access for termed employees and manage ownership transfers.
• Ensure responsible data hygiene across shared environments.

8. Communication & Enablement

• Publish demo updates through newsletters, all-hands, and Confluence.
• Document demo best practices, scripts, and environment guides.
• Conduct listening sessions with SCs and AEs to collect feedback and prioritize improvements.

Skills & Qualifications

• 5+ years in Solutions Consulting, Pre-Sales Engineering, or Demo Engineering.
• Strong understanding of SaaS GTM motions and demo workflows.
• Technical fluency in Rippling’s or comparable HRIS/Payroll/IT platforms.
• Proficient with Jira, Slack, and data/reporting tools (e.g., Looker, Tableau).
• Excellent communication, project management, and cross-functional collaboration skills.
• Creative problem solver with an eye for detail and demo storytelling.

Strong commitment to fostering a diverse and inclusive work environment.

Rippling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*Commission is not guaranteed*