Demo & Customer Experience Specialist

H-E-B; Corpus Christi (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

H-E-B Selling Demo Representatives engage customers through live product demonstrations, delivering education and creating a celebratory shopping experience. You will prepare, stage, and execute events, share product knowledge, samples, and savings information, and help customers locate merchandise while upholding food safety standards.

The role emphasizes strong communication, customer service skills, and the ability to manage multiple demonstrations and tasks in a fast-paced store environment

Qualifications

• Experience in sales or customer service
• Experience in product demonstration (preferred)
• Knowledge of sales or product demonstration (preferred)

Responsibilities

• Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty
• Creates an atmosphere of celebration by participating in total store events
• Engages Customers with enthusiasm, sharing product knowledge, samples, and savings / value information; finds opportunities to surprise and delight Customers
• Provides excellent customer service; answers product-related questions; helps Customers locate merchandise
• Reviews educational materials (story, video, etc.) and experiences products prior to each scheduled event
• Ensures all selling material, including signage, recipe cards, coupons, etc., are printed and displayed to support customer engagement
• Prepares, stages, executes, and closes events, including product, equipment, supplies, safety / sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc.
• Prepares products for use in demonstrations / samplings
• Reviews daily sales reports; understands success metrics
• Ensures compliance with federal, state, and H-E-B food safety regulations / standards and department SOPs daily
• Attends required food safety and related trainings
• Maintains a professional, clean, healthy, and safe work environment
• Cleans up workstation area; assists other sales Partners as needed
• Minimum age 18 (mandatory)
• Experience in sales or customer service
• Experience in product demonstration (preferred)
• Knowledge of sales or product demonstration (preferred)
• Strong communication and interpersonal skills
• Strong customer service skills
• Ability to communicate all product ingredients and recipe components to inform Customers with allergy or dietary concerns
• Ability to read and interpret documents
• Ability to manage multiple priorities and shift focus between projects
• Ability and willingness to work flexible hours
• A passion for customer service and hospitality
• Constantly stand, reach at waist, and grasp
• Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, and perform fine motor movements
• Occasionally be exposed to cold & hot temperatures, loud noise, wet conditions
• Demonstrate the ability to lift 35 lbs, and manage more than 25 lbs

Skills

Strong communication

Interpersonal skills

Customer service experience

Job description

H-E-B Selling Demo Representatives engage customers through live product demonstrations, delivering education and creating a celebratory shopping experience. You will prepare, stage, and execute events, share product knowledge, samples, and savings information, and help customers locate merchandise while upholding food safety standards.

The role emphasizes strong communication, customer service skills, and the ability to manage multiple demonstrations and tasks in a fast-paced store environment