Introduction
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Overview
At Hollywood Casino Joliet, we take pride in creating memorable experiences for our guests while fostering a workplace built on teamwork, respect, and exceptional service.
We are looking for enthusiastic, dependable, and service-oriented individuals who enjoy working in a fast-paced environment and contributing to a positive team atmosphere.
Whether working directly with guests or supporting operations behind the scenes, every team member plays an important role in our success.
Responsibilities
- Responsible for culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities.
- Administers all aspects of food preparation, ensuring kitchen is clean, well-stocked and problem-free.
- Recommends changes on all standard menus and consistently strives through menu planning to improve food costs, volume, quality, attractiveness and efficient preparation of all food related items.
- Ability to perform the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian and prep when needed.
- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe).
- Understand and adhere to all bargaining unit agreements.
- Supports safety and accident prevention programs (knife handling, proper lifting).
- Monitoring/implementation of garbage separation and disposal as per standards.
- Holding others accountable; including coaching and correcting to ensure quality standards are met and product consistency is maintained.
- Responsible for coordinating workflow during shift to meet business demands and ensure customer satisfaction.
- Visibility to customer, soliciting/requesting feedback on food quality and responds to guest concerns appropriately and professionally to resolve any issues.
- Presents oneself as a credit to Company and encourages others to do the same.
- Performs all other related and compatible duties as assigned.
Requirements
- High School diploma or general education degree (GED) and participation in a chef’s apprentice program, or minimum of two years or more culinary.
- Knowledge of menu planning, soups, sauces, meat, poultry and seafood items is required.
- Knowledge of Food & Labor costs.
- Proven problem solving and critical thinking skills required.
- Must possess excellent customer service and employee relations skills.
- Good oral and written communication skills, must be fluent and literate in English.