Demand-Side Tech Support Engineer

Unity Technologies; San Francisco (CA); On-site; USD 94,000 - 141,000; Full time

Benefits offered by this job

Health insurance

Stock options

Retirement plans

Generous vacation

Job summary

Unity Technologies is seeking a Developer Support Engineer for Unity Ads Demand in San Francisco. You will be the technical lead for advertisers, solving campaign delivery, attribution and reporting issues while collaborating with Product and Engineering to fix root causes.

In early months you’ll own demand-case queues and grow into a demand-side expert, shaping playbooks and tooling. Opportunities exist to explore supply-side topics and AI-assisted support workflows.

Qualifications

• Hands-on experience troubleshooting technical issues in a customer-facing or support role.
• Comfort learning new technical domains and products quickly.
• Ability to write SQL queries to investigate and validate data.
• Ability to explain technical findings clearly to non-technical audiences.
• Ability to prioritize and manage multiple concurrent cases.

Responsibilities

• Own technical support for advertisers running Unity Ads campaigns, covering delivery, ROAS, attribution and reporting issues
• Investigate MMP integration problems and data discrepancies using SQL and internal dashboards
• Reproduce issues, write clear bug reports, and partner with Engineering and Product to drive fixes
• Keep advertisers and Account Managers informed with clear, timely, solution-focused updates
• Build and improve troubleshooting playbooks and contribute to the team’s support automation tooling

Skills

Customer support

SQL understanding

Clear communication

Multi-task prioritization

Learning quickly

Tools

SQL

Looker

Jira

Salesforce

AppsFlyer

Adjust

Singular

Tenjin

Job description

Unity Technologies is seeking a Developer Support Engineer for Unity Ads Demand in San Francisco. You will be the technical lead for advertisers, solving campaign delivery, attribution and reporting issues while collaborating with Product and Engineering to fix root causes.

In early months you’ll own demand-case queues and grow into a demand-side expert, shaping playbooks and tooling. Opportunities exist to explore supply-side topics and AI-assisted support workflows.