Developer Support Engineer

LE130 Unity Technologies SF; San Francisco (CA); Sur place; USD 97 000 - 140 000; Plein temps

Avantages offerts par ce poste

Health insurance

Commuter subsidy

Stock options

Retirement plan

Vacation days

Parental leave

Résumé du poste

Unity Technologies SF is seeking a dedicated support engineer to own technical support for advertisers running Unity Ads campaigns, handling delivery, ROAS, attribution and reporting issues. You will investigate MMP integration problems, reproduce issues, and partner with Engineering and Product to drive fixes.

You’ll build troubleshooting playbooks, contribute to automation tooling, and keep advertisers and Account Managers informed with clear, timely updates.

Qualifications

• Hands-on experience troubleshooting technical issues in a customer-facing role.
• Ability to write SQL queries to investigate data.
• Ability to explain technical findings to non-technical audiences.
• Ability to prioritize and manage multiple concurrent cases.

Responsabilités

• Own technical support for Unity Ads advertisers, addressing delivery, ROAS, attribution, and reporting issues.
• Investigate MMP integration problems and data discrepancies using SQL and dashboards.
• Reproduce issues, write clear bug reports, and collaborate with Engineering and Product to drive fixes.
• Keep advertisers and Account Managers informed with clear, timely, solution-focused updates.
• Build and improve troubleshooting playbooks and contribute to the team's support automation tooling.

Connaissances

Troubleshooting

Customer support

SQL queries

Data interpretation

Communication

Description du poste

What you’ll be doing

• Own technical support for advertisers running Unity Ads campaigns, covering delivery, ROAS, attribution and reporting issues
• Investigate MMP integration problems and data discrepancies using SQL and internal dashboards
• Reproduce issues, write clear bug reports, and partner with Engineering and Product to drive fixes
• Keep advertisers and Account Managers informed with clear, timely, solution-focused updates
• Build and improve troubleshooting playbooks and contribute to the team's support automation tooling

What we’re looking for

• Hands‑on experience troubleshooting technical issues in a customer‑facing or support role
• Comfort learning new technical domains and products quickly
• Ability to write SQL queries to investigate and validate data
• Ability to explain technical findings clearly to non‑technical audiences
• Ability to prioritize and manage multiple concurrent cases

You might also have

• Experience with mobile user acquisition and ad tech concepts (CPI, ROAS, attribution)
• Experience with ad monetization or mediation platforms (e.g., LevelPlay/ironSource, AdMob)
• Experience with AppsFlyer, Adjust, Singular or Tenjin
• Familiarity with SKAdNetwork / AdAttributionKit and mobile privacy frameworks
• Python or API experience
• Experience with Salesforce, Jira or Looker
• Familiarity with mobile app development or the Unity engine

Base Salary Range

• Zone A: $74,100 - $111,100 USD gross
• Zone B: $83,700 - $125,500 USD gross
• Zone C: $94,100 - $141,100 USD gross

Beyond base salary, this role may be eligible for equity awards and participation in our company incentive plans (such as annual discretionary bonuses or sales commissions). The final offer amount will depend on several factors, including geographic location and the candidate’s relevant experience, professional background, and skill set.

Benefits

• Comprehensive health, life, and disability insurance
• Commute subsidy
• Employee stock ownership
• Competitive retirement/pension plans
• Generous vacation and personal days
• Support for new parents through leave and family‑care programs
• Office food snacks
• Mental Health and Wellbeing programs and support
• Employee Resource Groups
• Global Employee Assistance Program
• Training and development programs
• Volunteering and donation matching program

At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well‑being and work‑life balance. Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status. While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally.

Life at Unity

Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com. At Unity, we're committed to creating a workplace that fosters collaboration and teamwork that allows you to harness your unique skills. Join us in creating industry tools to help creators of all levels bring their projects to reality. Learn more about our culture and values, and get a head start by reading about how our hiring process works.

Equality

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.