IT Field Support Technician_Daytona Beach

Gr8ttek; Daytona Beach (FL); On-site; USD 18,000 - 28,000; Part time

Benefits offered by this job

Per call pay: $40

Per diem $5 per call

Dell/Lenovo training at no cost

Job summary

Gr8ttek in the United States is seeking a part-time Field Specialist to support its Infrastructure Delivery team. You will perform hardware‑focused break-fix services on client products and must troubleshoot and repair with guidance from department guidelines.

Responsibilities include handling service calls, communicating clearly, delivering excellent customer service, managing assets and inventory, and completing all administrative tasks.

Qualifications

• Clear written and verbal communication skills.
• Proven ability to handle service calls and administrative tasks.
• Strong customer service mindset and problem solving.
• Experience with asset control and inventory management.
• Ability to guide colleagues when needed.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Communication

Customer service

Service calls

Admin tasks

Asset management

Mentoring

Education

Technical school certification

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long‑lasting partnerships.

Gr8ttek is looking for a part‑time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware‑focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Dell/Lenovo certification training AT NO COST TO YOU

Responsibilities and Skills

• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long‑lasting partnerships.

Gr8ttek is looking for a part‑time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware‑focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits:

$40 per call/$5 per call per diem

Dell/Lenovo certification training AT NO COST TO YOU

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit