Delivery/Technology Specialist - Lexus

Lexus Of Brookfield; Town of Brookfield (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Aggressive compensation plans

Family Owned and Operated - 90+ years

Medical, Dental, and Vision Insurance

401K and additional benefits

Accrued Vacation Time

Paid Training

Discounts on products, services, and (

Fantastic Growth Opportunities

Job summary

Lexus of Brookfield, part of the Ed Napleton Automotive Group, seeks a Technology Specialist to deliver training and technical support on vehicle software and devices. Located in Brookfield, WI, this role blends hands-on diagnostics with customer education.

You will schedule reviews, log data, and collaborate with sales and service teams. A high school diploma is required, along with strong organization, communication, and the drive to complete Lexus certification within 30 days.

Qualifications

• High school diploma required.
• Strong organizational and time management abilities.
• Excellent interpersonal skills.
• Valid driver's license is required.
• Must complete Lexus certification within 30 days and keep current.

Responsibilities

• Schedule and set times for service appointments for technical reviews and training.
• Record information in the customer database.
• Provide training to customers to explain equipment value and usage.
• Review and explain completed work to customers when applicable.
• Provide technical training to sales, service and other staff as assigned by management.
• Maintain high CSI by handling inquiries about appointments and work in progress.
• Perform administrative duties as assigned.

Skills

Organizational skills

Time management

Interpersonal skills

Valid Driver's License

Lexus certification within 30 days

Education

High school diploma

Job description

The Ed Napleton Automotive Group is looking for our next Technology Specialist. This is an exciting opportunity in a growing, fast-paced industry. Located at Lexus of Brookfield, the Technology Specialist provides the highest level of training and technical support to the customers and others as requested on various software, programming, and use of technical devices available in vehicles.

What We Offer:

• Aggressive compensation plans
• Family Owned and Operated - 90+ years in business!
• Medical, Dental, and Vision Insurance
• 401K and additional benefits
• Accrued Vacation Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Schedule and establish set times for service appointments for technical reviews and/ or additional training
• Record information relative to each technical review in customer database
• Provide training to customers to ensure they understand the value of the equipment and how to use it
• Review and explain completed work and changes to customers when applicable
• Provide technical training to sales, service and other employees as assigned by management
• Maintain high customer service standards (CSI) and handle phone inquiries regarding appointment and work in process
• Perform any administrative duties as assigned

Job Requirements:

• High school diploma required
• Strong organizational and time management skills and the ability to multi-task, and plan/prioritize work
• Effective interpersonal skills
• Valid Driver’s License
• Must complete Lexus certification within the first 30 days and keep current
• Ability to thrive in a fast-paced and constantly evolving environment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.