Automotive Tech Trainer & Customer Experience Pro

Toyota of Urbana; Town of Brookfield (WI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Aggressive pay

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Training

Discounts on vehicles

Growth opportunities

Vacation time

Job summary

Ed Napleton Automotive Group is seeking a Technology Specialist at Lexus of Brookfield to deliver high-level technical support and customer training on in-vehicle software and devices. You will schedule trainings, record reviews, and explain completed work to customers while maintaining excellent CSI and cross-training colleagues.

The role requires a high school diploma, valid license, and the ability to thrive in a fast-paced environment; Lexus certification within 30 days is mandatory, with

Qualifications

• High school diploma required.
• Must complete Lexus certification within the first 30 days.
• Strong organizational and time management skills.
• Effective interpersonal skills.
• Valid driver's license.

Responsibilities

• Schedule and establish set times for service appointments for technical reviews and/or additional training.
• Record information relative to each technical review in customer database.
• Provide training to customers to ensure they understand the value of the equipment and how to use it.
• Review and explain completed work and changes to customers when applicable.
• Provide technical training to sales, service and other employees as assigned by management.
• Maintain high customer service standards (CSI) and handle phone inquiries regarding appointment and work in process.
• Perform any administrative duties as assigned.

Skills

Organization

Time management

Interpersonal skills

Valid Driver's License

Education

High school diploma

Job description

Ed Napleton Automotive Group is seeking a Technology Specialist at Lexus of Brookfield to deliver high-level technical support and customer training on in-vehicle software and devices. You will schedule trainings, record reviews, and explain completed work to customers while maintaining excellent CSI and cross-training colleagues.

The role requires a high school diploma, valid license, and the ability to thrive in a fast-paced environment; Lexus certification within 30 days is mandatory, with