Delivery Support Specialist

HD Supply, Inc.; Morrisville (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

HD Supply, Inc. seeks a delivery assistant to support drivers with customer orders, including loading and unloading, and to maintain safety standards on all deliveries. This role does not involve operating company or rental vehicles.

The position includes contacting customers pre- and post-delivery, ensuring order accuracy, resolving basic service issues, and performing general warehouse tasks as needed to support efficient distribution.

Qualifications

• HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
• 1+ years of experience operating material handling equipment.

Responsibilities

• Works with delivery drivers to ensure the safe, accurate, and efficient delivery of customer orders.
• Inspects deliveries prior to load to ensure customer orders are accurate and free of damage.
• Assists with loading and unloading merchandise into and out of delivery vehicles when necessary using powered and non-powered material handling equipment.
• Makes customer calls before and during delivery.
• Interfaces with customers regarding orders, including providing proof of delivery and resolving basic customer service issues.
• Relays escalated customer concerns to distribution center leadership.
• Provides exceptional customer service by being polite and professional during deliveries.
• Performs general warehouse duties as needed.

Skills

Delivery support

Material handling equipment

Safety procedures

Education

HS Diploma or GED

Tools

Material handling equipment

Job description

HD Supply, Inc. seeks a delivery assistant to support drivers with customer orders, including loading and unloading, and to maintain safety standards on all deliveries. This role does not involve operating company or rental vehicles.

The position includes contacting customers pre- and post-delivery, ensuring order accuracy, resolving basic service issues, and performing general warehouse tasks as needed to support efficient distribution.