Delivery Support Specialist

Jobtailor; Little Chute (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Jobtailor is seeking a detail-oriented operations administrator in Wisconsin to coordinate delivery team processes, schedule opportunities, and collaborate across Sales, Finance, and other units. You will support quoting, monitor service intake, and assist with SOW creation and forecasting.

The role involves ensuring accurate pricing, managing contracts and renewals, and aiding with billing and invoicing accuracy to improve service delivery.

Qualifications

• 2+ years of administrative and/or office support experience including scheduling and planning.
• 1+ years using a ticketing or service management platform to manage tasks and reports.
• Bachelor's Degree or equivalent experience required.
• Proficiency with Microsoft Outlook, Word, Excel and PowerPoint.
• Strong written and verbal communication for cross-team coordination.

Responsibilities

• Ensure efficient day-to-day operations of delivery team processes and projects.
• Coordinate with Team Leads, Solutions Consultants, and business units to schedule opportunities.
• Collaborate with Inside Sales and AR to monitor service intake boards and new engagements.
• Monitor presales requests and assist delivery team with resource allocation.
• Provide scheduling and collaboration support across units.
• Assist with quoting services and maintain accurate margins and descriptions.
• Track contract/license expirations and coordinate renewals or modifications.
• Create Statements of Work (SOW) with guidelines and customization as needed.
• Assist leaders with quoting, opportunity analysis, and forecasting to optimise scheduling.

Skills

Scheduling

Quoting Services

Billing Assistance

Effective Communication

Education

Bachelor's Degree or equivalent experience

Tools

Ticketing System

Service Management Platform

Job description

• Ensure efficient and smooth day-to-day operations of the delivery team processes and projects.
• Work closely with multiple Team Leads, Solutions Consultants, and business units to schedule, coordinate, and help progress opportunities.
• Collaborate with Inside Sales and Accounts Receivable (AR) departments to monitor the business unit service intake boards and new delivery service engagements.
• Monitor and respond to requests for presales support and work with the delivery team to assign resources.
• Provide scheduling and collaboration support.
• Quote services sold/supported by business units, where appropriate.
• Ensure accurate margin, pricing, and descriptions of product when quoting to clients.
• Monitor contract and license expiration dates sold/supported by delivery service team and coordinate with Sales to facilitate timely renewals, cancellations or service modifications.
• Create Statements of Work (SOW) that fit established guidelines and provide specialized support for SOWs needing customization or deeper technical scoping.
• Assist Business Unit Leaders with quoting, opportunity analysis and forecasting to improve resource scheduling and project planning.
• Troubleshoot billing errors and ensure accurate client-facing credits and/or rebills with AR Team, as needed.
• Support accounting on service agreement setup and invoicing.
• Review accounting agreements for accuracy, where appropriate.
• Collaborate effectively with colleagues in Sales, Finance, and other business units.
• Provide innovative ideas on sales support process improvements and development of services.
• Assist with marketing activities and special projects as defined by the Operations Manager.
• Perform and support activities related to business-unit-specific processes.
• Monitor weekly business unit timesheets for timely submission and accuracy.

Requirements

• 2+ years of administrative and/or office support experience including scheduling, planning, etc.
• 1+ years of experience utilizing a ticketing or service management platform to manage scheduling, assign tasks, monitor work progress, produce reports, and support operational research.
• Bachelor's Degree or equivalent experience
• Proficiency in the use of Microsoft products including Outlook, Word, Excel, and PowerPoint
• Effective communication skills for collaborating across teams and supporting operational alignment.

Core Competencies

Demonstrates strong operational support capabilities, including scheduling, quoting, and resource management, while effectively collaborating with cross-functional teams to enhance service delivery and process improvements.

Highest-signal resume keywords

• Scheduling
• Quoting Services
• Service Management Platform
• Microsoft Office Suite
• Effective Communication

ATS Optimization Keywords

Hard Skills

• Administrative Support
• Project Planning
• Opportunity Analysis
• Billing Troubleshooting
• Statement of Work Creation

Soft Skills

• Collaboration
• Innovative Thinking

Industry Keywords

• Operational Alignment
• Business Unit Processes
• Service Agreement Setup

Tools & Technologies

• Ticketing System
• Service Management Platform