Delivery Success Leader - Remote

Creatio; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work arrangements

Mentorship opportunities

Continuous learning and career growth

Job summary

Creatio is seeking a Delivery Success Executive (DSE) to manage an assigned customer portfolio in the USA, remotely. You will own delivery governance, drive value realization, and lead commercial growth through retention and cross-sell initiatives.

You’ll work with Sales, Delivery, Support, Product, and Partners to ensure a seamless, high-impact customer experience. The role requires deep Creatio platform knowledge, strong stakeholder management, and a track record of enterprise-level success.

Qualifications

• 3+ years in B2B Customer Success, Account Management, or Project Management with enterprise accounts.
• Proven track record of driving adoption, value realization, renewals, and upsell.
• Deep Creatio platform expertise (functional and technical).
• Strong client-facing and stakeholder management skills, including CxO-level communication.
• Willingness to travel for customer meetings and onsite engagements.

Responsibilities

• Own an assigned portfolio of customers, overseeing delivery and growth.
• Advise customers and partners on optimal solution approaches and platform capabilities.
• Drive adoption, value realization, and high ROI through effective governance.
• Manage project implementations and ongoing engagements across the portfolio.
• Enforce delivery standards, risk management, and reporting frameworks.
• Collaborate with Sales, Delivery, Support, Product, and Partners to ensure a consistent customer experience.
• Communicate with customer executives and provide portfolio-level visibility through governance meetings.

Skills

Portfolio management

Customer Success

Creatio platform

Stakeholder management

C-level communication

Job description

Creatio is seeking a Delivery Success Executive (DSE) to manage an assigned customer portfolio in the USA, remotely. You will own delivery governance, drive value realization, and lead commercial growth through retention and cross-sell initiatives.

You’ll work with Sales, Delivery, Support, Product, and Partners to ensure a seamless, high-impact customer experience. The role requires deep Creatio platform knowledge, strong stakeholder management, and a track record of enterprise-level success.