Full-Time, Strategy & Operations

Loophq; New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

A growing restaurant technology company in New York seeks a Product Operations & Strategy Associate to enhance customer value through product ownership and cross-functional collaboration. The ideal candidate has 5-8 years of experience in building software products in SaaS or similar sectors. Responsibilities include managing product metrics and collaborating with teams to align business needs with customer satisfaction. This role offers a competitive salary of $100,000 - $150,000 per year.

Qualifications

• 5-8 years of experience in SaaS, AI, or Consumer Internet.
• Ability to think metrics and analytically solve complex problems.
• Strong cultural values aligned with ownership and customer obsession.

Responsibilities

• Own product north star metrics and customer value metrics.
• Build playbooks for product and support functions.
• Collaborate on product roadmap considering business and customer needs.

Skills

Building software/digital products

Proficiency in low-code/no-code tools

Understanding of metrics and dashboards

Analytical problem-solving

Collaboration across functions

Job description

About Loop:

Loop is an agentic restaurant intelligence software that augments back office of restaurant chains by automating workflows and delivering intelligence across the finance, operations and marketing functions. Loop deploys AI agents built by our in-house team of AI engineers, strategists and subject matter experts into restaurant brands bringing industry best practices in handling complex internal functions. We have offices in San Francisco, New York, Tampa and India.

Loop is one of the fastest growing restaurant technology companies powering a few billion dollars in revenue and growing to serve 10K+ restaurants within 3 years across some of the most recognizable brands of the USA, helping them grow their topline & bottomline.

Loop is built by a world class team of entrepreneurs, operators, leaders and AI engineers from different industries, ranging from cutting edge big-tech, management consulting, investment banking among others across companies like Uber, Google, Amazon, McKinsey and others.

About the Role

As a Product Operations & strategy associate in the Strategy & Operations charter of Loop, you are a custodian of value delivered to Loop’s customers. Loop’s products power a few billion dollars in revenue today and are poised to scale multifold over the next few years. As the products and the scope of service expands, you are expected to be the value custodian of Loop, donning a product lens to maximize customer value.

In this role, you will cross-functionally impact Loop’s strategy by collaborating across functions like Engineering, GTM & Customer Success while owning key product and value metrics.

Responsibilities

• Ownership of product north star metrics and customer value metrics
• Building playbooks for the product and product support functions
• Ownership of all internal products needed to be built across functions to ensure value delivery to customers
• Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc
• Collaborating with the product team on the product roadmap, taking business needs and customer needs into account

Eligibility / Fit

• Have 5-8 years of experience building/shipping software/ digital products in SaaS, AI, Consumer Internet, Fintech and other tech-forward industries
• Have proficiency in building low-code/ no-code tools or vibe-code your own products
• Have worked across product, growth, revenue or founder roles
• Have the ability to think metrics, funnels and dashboards
• Have the ability to break down complex business problems into parts and analytically solve them with obsession.
• Have the ability to understand complex engineering problem statements from the lens of business and can make tradeoffs and build for a mix of AI and humans in the loop.
• Demonstrate key cultural values of Loop across radical ownership, customer obsession and have the ability to lose no time & move fast on solving problems.
• Have a strong hunger for personal growth and wish to build and deploy products of the next generation at scale, as an operator or a founder.

$100,000 - $150,000 a year