Delivery Station Customer Care Specialist

Amazon; Maple Grove (MN); On-site; USD 29,000 - 32,000; Full time

Job summary

Amazon is hiring for a Full-Time Delivery Station Customer Service Associate at Maple Grove, MN. The role focuses on in-station, real-time support to ensure on-time package delivery and customer satisfaction.

Responsibilities include handling difficult customer situations, analyzing data to improve workflows, and maintaining high standards of communication and confidentiality. The position requires a high school diploma, prior customer service experience, and proficiency with Windows/Microsoft

Qualifications

• High School or equivalent diploma.
• Previous experience in Customer Service.
• Ability to effectively prioritize work time to ensure efficiency.
• Experience with Windows Operating Systems and Microsoft Outlook.
• Familiarity with multiple web browsers, data base searching and instant messenger tools.
• Bachelor Degree or equivalent work- related experience.
• Proficiency in verbal and written communication skills.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.

Responsibilities

• Managing difficult customer situations while using empathy through phone and email; Responding promptly and prioritizing customer needs; Soliciting customer feedback to improve customer experience.
• Analyzing data; Using stories and experience to complement data; Willing to seek out and develop work flows and procedures. Looking for ways to improve and promote quality; Demonstrating accuracy and thoroughness while meeting established deadlines.
• Using Problem Solving skills to identify and resolve customer facing issues in a timely manner. Gathering and analyzing information skillfully to develop alternative solutions.
• Effectively communicating; Listening and getting clarification; Focusing on solving customer needs, maintaining confidentiality and following policies and procedures.
• Balancing team and individual responsibilities; Exhibiting objectivity and openness to others' views; Giving and receiving feedback; Contributing to building a positive team environment; Commitments to goals and objectives; Supporting team’s efforts to succeed.
• Treating people with respect; Inspiring the trust of others; Supporting organizational values and goals with integrity.
• Supporting affirmative action and respects diversity.
• Carrying, lifting, pushing and pulling up to 49 pounds.
• Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long.
• Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided)

Skills

Customer service

Prioritization

Communication

Teamwork

Problem solving

Education

High School diploma or equivalent

Tools

Windows OS

Microsoft Outlook

Web browsers

Database searching

Instant messenger tools

Job description

Amazon is hiring for a Full-Time Delivery Station Customer Service Associate at Maple Grove, MN. The role focuses on in-station, real-time support to ensure on-time package delivery and customer satisfaction.

Responsibilities include handling difficult customer situations, analyzing data to improve workflows, and maintaining high standards of communication and confidentiality. The position requires a high school diploma, prior customer service experience, and proficiency with Windows/Microsoft