Delivery Station Customer Service Assoc - FT (40 Hours) - DMP1 - Maple Grove, MN

Amazon; Maple Grove (MN); On-site; USD 29,000 - 32,000; Full time

Job summary

Amazon is hiring for a Full-Time Delivery Station Customer Service Associate at Maple Grove, MN. The role focuses on in-station, real-time support to ensure on-time package delivery and customer satisfaction.

Responsibilities include handling difficult customer situations, analyzing data to improve workflows, and maintaining high standards of communication and confidentiality. The position requires a high school diploma, prior customer service experience, and proficiency with Windows/Microsoft

Qualifications

• High School or equivalent diploma.
• Previous experience in Customer Service.
• Ability to effectively prioritize work time to ensure efficiency.
• Experience with Windows Operating Systems and Microsoft Outlook.
• Familiarity with multiple web browsers, data base searching and instant messenger tools.
• Bachelor Degree or equivalent work- related experience.
• Proficiency in verbal and written communication skills.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.

Responsibilities

• Managing difficult customer situations while using empathy through phone and email; Responding promptly and prioritizing customer needs; Soliciting customer feedback to improve customer experience.
• Analyzing data; Using stories and experience to complement data; Willing to seek out and develop work flows and procedures. Looking for ways to improve and promote quality; Demonstrating accuracy and thoroughness while meeting established deadlines.
• Using Problem Solving skills to identify and resolve customer facing issues in a timely manner. Gathering and analyzing information skillfully to develop alternative solutions.
• Effectively communicating; Listening and getting clarification; Focusing on solving customer needs, maintaining confidentiality and following policies and procedures.
• Balancing team and individual responsibilities; Exhibiting objectivity and openness to others' views; Giving and receiving feedback; Contributing to building a positive team environment; Commitments to goals and objectives; Supporting team’s efforts to succeed.
• Treating people with respect; Inspiring the trust of others; Supporting organizational values and goals with integrity.
• Supporting affirmative action and respects diversity.
• Carrying, lifting, pushing and pulling up to 49 pounds.
• Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long.
• Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided)

Skills

Customer service

Prioritization

Communication

Teamwork

Problem solving

Education

High School diploma or equivalent

Tools

Windows OS

Microsoft Outlook

Web browsers

Database searching

Instant messenger tools

Job description

Role: Full-Time Delivery Station Customer Service Associate

Job Type: Permanent

Location: 10750 89th Avenue North, Maple Grove, MN

Pay Rate: $21.45/hour

Schedule: Tuesday-Saturday 11:00AM-8:00PM

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We're making history and the good news is that we've only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.

As a Delivery Station Liaison, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customers' faces.

As a Delivery Station Customer Service Associate, you will be responsible for:

• Managing difficult customer situations while using empathy through phone and email; Responding promptly and prioritizing customer needs; Soliciting customer feedback to improve customer experience.
• Analyzing data; Using stories and experience to complement data; Willing to seek out and develop work flows and procedures. Looking for ways to improve and promote quality; Demonstrating accuracy and thoroughness while meeting established deadlines.
• Using Problem Solving skills to identify and resolve customer facing issues in a timely manner. Gathering and analyzing information skillfully to develop alternative solutions.
• Effectively communicating; Listening and getting clarification; Focusing on solving customer needs, maintaining confidentiality and following policies and procedures.
• Balancing team and individual responsibilities; Exhibiting objectivity and openness to others' views; Giving and receiving feedback; Contributing to building a positive team environment; Commitments to goals and objectives; Supporting team’s efforts to succeed.
• Treating people with respect; Inspiring the trust of others; Supporting organizational values and goals with integrity.
• Supporting affirmative action and respects diversity.
• Carrying, lifting, pushing and pulling up to 49 pounds.
• Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long.
• Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided)

Basic Qualifications

• High School or equivalent diploma
• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, data base searching and instant messenger tools

Preferred Qualifications

• Bachelor Degree or equivalent work- related experience
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Company - Amazon.com Services LLC

Job ID: ASF240111636