Delivery Route Coordinator & Dispatch Lead

Sheehan Family Companies; City of Watertown (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

The Dispatcher at Sheehan Family Companies coordinates daily delivery operations, manages driver check-ins, and reconciles returned products with delivery documentation. This role serves as the communication hub among drivers, warehouse staff, Sales, and Operations to resolve issues and keep routes moving.

Working 12:00PM–8:00PM, Monday to Friday, you prepare delivery paperwork and resources for the next day, monitor routes, handle inquiries, and uphold DOT requirements while maintaining

Qualifications

• Associate’s or Bachelor’s degree in logistics, supply chain management, or related field preferred.
• Previous experience in dispatching, warehouse operations, transportation, logistics, or beverage distribution preferred.
• Knowledge of delivery operations, inventory reconciliation, and transportation procedures preferred.
• Familiarity with DOT regulations and driver documentation requirements preferred.
• Proficiency in Microsoft Office applications and ability to learn company dispatch, inventory, and delivery management systems.

Responsibilities

• Coordinate daily delivery operations to support the timely and efficient completion of assigned routes.
• Monitor delivery progress and communicate with drivers regarding route delays, delivery concerns, and operational issues.
• Respond to driver inquiries regarding customer accounts, delivery instructions, credit issues, and vehicle concerns.
• Coordinate special delivery requests and communicate operational changes to the appropriate departments.
• Assist with route adjustments and delivery scheduling as directed by Operations management.
• Ensure the successful completion and closeout of daily delivery operations.
• Facilitate the check-in of returning delivery drivers in accordance with established company procedures.
• Verify and reconcile returned products, empty kegs, redemption materials, and other inventory against delivery documentation.

Skills

Organizational skills

Attention to detail

Verbal communication

Written communication

Interpersonal skills

Prioritization

Independent work

Cross-functional coordination

Education

Associate’s or Bachelor’s degree in logistics or related field

Tools

Microsoft Office

Job description

The Dispatcher at Sheehan Family Companies coordinates daily delivery operations, manages driver check-ins, and reconciles returned products with delivery documentation. This role serves as the communication hub among drivers, warehouse staff, Sales, and Operations to resolve issues and keep routes moving.

Working 12:00PM–8:00PM, Monday to Friday, you prepare delivery paperwork and resources for the next day, monitor routes, handle inquiries, and uphold DOT requirements while maintaining