Delivery Quality & Training Lead

Hub Group; Birmingham (AL); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group is seeking a Delivery Manager to oversee quarterly client audits, internal process audits, and metrics reporting while coaching location staff. The role supports terminal operations through training, auditing, and knowledge sharing to ensure safety and service quality.

Responsibilities include supervising daily pre-shift meetings, supervising forklift safety, and collaborating with local managers to implement corrective actions.

Qualifications

• High school diploma or GED completed.
• Ability to perform quality audits and improve performance.
• Excellent verbal and written communication skills.
• Capable of lifting up to 70 lbs and working under pressure.
• Experience with safety and forklift policies a plus.

Responsibilities

• Attend daily pre-shift/safety meetings and outline SOPs.
• Monitor problem lanes, hot accounts, and corrective actions.
• Train and onboard new hires; retrain current staff.
• Conduct audits and report non-conformities; drive improvements.
• Investigate customer damage issues for root cause analysis.
• Ensure adherence to SOPs and forklift safety policies.
• Collaborate with managers on corrective action plans.
• Support various shifts as needed.

Skills

Can-do attitude

Fast-paced environment

Strong verbal and written comms

Problem solving

Physical stamina

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

AS400

Job description

Hub Group is seeking a Delivery Manager to oversee quarterly client audits, internal process audits, and metrics reporting while coaching location staff. The role supports terminal operations through training, auditing, and knowledge sharing to ensure safety and service quality.

Responsibilities include supervising daily pre-shift meetings, supervising forklift safety, and collaborating with local managers to implement corrective actions.