Delivery Manager

Friedman Williams; New York (NY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Friedman Williams in New York City seeks an experienced Delivery Manager to guide multiple product teams at the intersection of databases, middleware, analytics, CRM, AI platforms, and customer-facing apps. The role emphasizes Agile values, collaboration, and delivering high-integrity commitments in a high-performance environment.

The position is full-time with hybrid work policies; candidates should be comfortable traveling to the NYC office two days per week.

Qualifications

• 3+ years as ScrumMaster on front-end and back-end product teams.
• 2+ years as a Program Manager across cross-functional teams with vendor management.
• Proficiency in Jira administration, including JQL reporting and automations.
• Certified ScrumMaster (CSM), Professional ScrumMaster (PSM), PMI Agile Certified Practitioner (PMI-ACP), or similar credential.

Responsibilities

• Serve as a ScrumMaster or Kanban facilitator on cross-functional product teams.
• Coordinate technical and non-technical work streams as a Program Manager toward a common goal.
• Occasionally serve as a Project Manager when iterative methods are not well-suited to the objective.
• Identify and resolve impediments, resolve conflicts, and escalate when needed.
• Manage dependencies between teams and proactively identify and manage risks.
• Protect teams from distractions and coach teams to improve collaboration and outcomes.
• Administer Jira projects, automations, and reports to improve transparency and efficiency.

Skills

Scrum Master

Program Manager

Jira administration

Agile credentials

Education

CSM/PSM/PMI-ACP certification

Tools

Jira

Job description

Delivery Manager New York New York

Job ID: 19870

As an experienced Delivery Manager, you will work on several product teams supporting LHW’s most cutting-edge technology capabilities, including customer databases, middleware, analytics platforms, a CRM system, AI platforms, and customer-facing applications. You will promote Agile values at every opportunity. Your teammates will rely on your expertise and flexibility to iteratively improve their work practices in a high-performance company culture.

This is a full-time position located in New York City. We offer flexible workplace policies that can accommodate candidates who are comfortable traveling to our NYC office location 2 days per week.

Responsibilities

• Serve as a ScrumMaster or Kanban facilitator on cross-functional product teams
• Serve as a Program Manager to coordinate technical and non-technical work streams toward a common goal
• Occasionally serve as a Project Manager when iterative methods are not well-suited to the objective
• Identify and resolve impediments, resolve conflicts, and elevate when needed
• Manage dependencies between teams
• Proactively identify and manage risks
• Minimize meetings, but when they are needed, ensure they have clear agendas, include the right people, and are run efficiently with assigned next steps
• Hold team members, stakeholders, and vendors accountable to meet high-integrity commitments
• Protect teams from distractions
• Coach teams to improve collaboration and outcomes
• Administer Jira projects, automations, and reports to improve transparency and efficiency
• Adapt and refine delivery practices for each team, standardizing when appropriate

Minimum Requirements, Experience and Qualifications

• 3+ years of experience as a ScrumMaster on front-end and back-end application development product teams
• 2+ years of experience as a Program Manager across multiple cross-functional project/product teamsExperience managing vendors
• Proficiency in Jira administration, including JQL-based reporting and automations
• Certified ScrumMaster (CSM), Professional ScrumMaster (PSM), PMI Agile Certified Practitioner (PMI-ACP), or similar credential

Skills and Abilities

• Highly organized and detail-oriented
• Proactive, curious, adaptable, self-motivated, quick to learn
• Very strong written and verbal communication skills
• Very strong facilitation and problem-solving skills

If you are interested in learning more, please reach out to Matt Soltmann, [e-mail]