Delivery Platform Product Manager - Scale Ops & Communications

Everlywell; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Everlywell is pioneering biomarker intelligence and delivering personalized health insights through AI-driven technology and human expertise. You will own the platform moving kits, messages, and support requests toward resolution, directly impacting revenue and customer satisfaction.

The Delivery Platform role focuses on operational scalability, kit delivery, and enterprise program configuration, collaborating with clinical, engineering, CX ops, and client success teams to drive measurable

Qualifications

• 4-5 years of product management experience.
• Experience with lifecycle communications (Iterable, Braze, or similar).
• Background in CX, support tooling, or operational products.
• Strong ability to analyze cohorts, measure interventions, and optimize funnels.

Responsibilities

• Own kit return rate and demonstrate measurable improvement through operational interventions.
• Ship improvements to member communications that increase engagement and activation.
• Streamline CX tooling to reduce resolution time and support costs.
• Successfully configure and launch at least two new enterprise programs.
• Build strong partnerships with CX operations, fulfillment, and clinical teams.

Skills

Product management

Operational metrics

Lifecycle communications

Tools

Iterable

Braze

Job description

Everlywell is pioneering biomarker intelligence and delivering personalized health insights through AI-driven technology and human expertise. You will own the platform moving kits, messages, and support requests toward resolution, directly impacting revenue and customer satisfaction.

The Delivery Platform role focuses on operational scalability, kit delivery, and enterprise program configuration, collaborating with clinical, engineering, CX ops, and client success teams to drive measurable