Delivery Platform Engineer

Talantir; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

Five9 seeks a Professional Services consultant to configure and optimize our cloud call center software for diverse customers. You will lead setup, training, and troubleshooting—working remotely and on-site as needed—to ensure successful deployments.

You will articulate value to customers and prospects, while collaborating with internal teams. Travel up to 5–10% regionally with possible international trips is required.

Qualifications

• 3–5 years consulting experience in cloud/telephony.
• Experience implementing VoIP or TDM call center solutions.
• Willing to travel up to 5–10% regionally with possible international travel.
• Strong communication and time management skills.

Responsibilities

• Provide customers with configuration advice, training, and problem resolution during setup.
• Design and configure Five9's platform for each customer's requirements.
• Troubleshoot software configurations in diverse environments, remotely or on-site.
• Deliver customized training so customers understand the solutions.
• Demonstrate value of Five9 Professional Services to customers and prospects.
• Communicate effectively with internal and external stakeholders.

Skills

Consulting experience (cloud/telephony

VoIP/CCTI implementations

Communication & time mgmt

Education

BA/BS or equivalent

Tools

Salesforce

Siebel

NetSuite

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

As a key contributor to the Professional Services Team, the ideal candidate will be a passionate, self-managed individual who can work well with a cohesive team to help delight customers and grow business.

Key Responsibilities:

• Provide customers with configuration advice, training, and problem resolution throughout the setup and installation process of Five9's call center software.
• Design and configure Five9's platform for each customer's unique requirements
• Troubleshoot software solutions in a wide array of configurations and customer environments both remotely and on-site
• Provide customized training to ensure customers have a thorough understanding of these solutions.
• Articulate the value of Five9's Professional Services through demonstrations and open discussion with Customers and prospects.
• Effectively communicate with internal and external stakeholders.

Key Qualifications:

• Minimum 3-5 years of consulting experience in a cloud computing or telephony environment.
• Experience with implementing TDM and/or VoIP Call Center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence and/or CosmoCom) is required - Applicants with experience deploying and/or managing Five9 Call Center solutions are preferred.
• Strong knowledge of CRM and Lead Management solutions (Salesforce, Siebel, NetSuite, RightNow and Velocify) is preferred.
• Must be willing to travel up to 5-10% regionally with some national and international travel possible (valid passport required).
• Self-starter possessing excellent time management skills; Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.
• Excellent verbal and written skills required.
• BA/BS or equivalent experience is required
• Technical certifications are a plus.

Key Skills:

• Strong technical knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, Web Services, and Call Center practices – Experience with WFO Applications is a plus.
• Must possess a strong combination of technical call center expertise, client development, and configuration experience.
• Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients' needs is imperative.
• Development experience a plus.
• Bi-lingual skills a plus

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.

The more inclusive we are, the better we are.

Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.